Sea Logistics Operational Care Specialist, Export

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Reporting to the Export Sea Logistics Operational Care Supervisor and based within a team of export specialists, this role is responsible for executing Sea Logistics export operations, including bookings with carriers and arranging transport as required. Working in close collaboration with your peers within the Customer Care Team, your responsibility is to ensure operational requirements are met to help deliver overall customer excellence.

How you create impact:

• Accurately and efficiently generate all required export sea shipment documentation.
• Arrange bookings and manage amendments directly with shipping lines, maintaining regular communication with carriers and suppliers.
• Oversee order allocations and ensure full cargo and documentation visibility across Kuehne+Nagel’s digital platforms.
• Apply strong financial acumen to manage vendor costs effectively.
• Deliver consistent, high‑quality service throughout the entire sea logistics shipment cycle.
• Work closely with the Customer Care Team and other internal departments to meet customer expectations.
• Ensure adherence to all relevant regulatory and governance requirements.
• Provide support in resolving claims and disputes promptly and professionally.

What we would like you to bring:

• A minimum of 5 years freight forwarding or logistics experience within a New Zealand‑based freight forwarder, with specific experience in export sea logistics operations.
• Impeccable interpersonal abilities and a collaborative mindset to engage positively with internal and external stakeholders.
• A meticulous approach to tasks, ensuring accuracy and consistency across all responsibilities.
• Ability to thrive in a fast‑paced environment, meet deadlines, and manage competing priorities effectively.
• A positive outlook, strong team spirit, and the ability to work cross‑functionally across the business.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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