Corporate Solutions Coordinator (12mo fixed term)

Your Role with Us

As a Corporate Solutions Coordinator, you play an important role in delivering a seamless experience for AIA’s Corporate Solutions group schemes. Acting as the key operational contact for advisers, you build trusted relationships across a network of advisers, third-party administrators, Business Development Managers, and internal teams to ensure customers receive exceptional service.

This role combines coordination, problem-solving, and stakeholder engagement, allowing you to make a meaningful impact on day-to-day operations while supporting AIA’s purpose of helping people live Healthier, Longer, Better Lives. You will also contribute to continuous improvement initiatives, developing your knowledge and capabilities while helping enhance processes, products, and customer outcomes.

Your Impact

• Manage and administer Corporate Solutions group schemes to deliver a seamless end-to-end customer experience.
• Build strong relationships with advisers, third-party administrators, and internal teams to support effective service delivery.
• Monitor account activity and proactively address operational needs to maintain quality, accuracy, and responsiveness.
• Resolve operational issues and coordinate with internal stakeholders to achieve timely and positive outcomes.
• Drive service excellence by identifying opportunities to improve processes, products, and ways of working.
• Support customer experience and operational efficiency initiatives that strengthen business performance and stakeholder satisfaction.

Your Capabilities

• You have strong organisational skills and attention to detail, enabling you to manage multiple tasks accurately and effectively.
• You bring excellent communication and stakeholder engagement skills, building positive relationships across a diverse range of people and teams.
• You have the ability to work independently, take ownership of outcomes, and make sound decisions within established processes.
• You bring a proactive and adaptable mindset, identifying opportunities to solve problems and improve ways of working.
• You have confidence using technology and business systems to manage information, track activity, and support operational delivery.
• You may also have experience in the insurance industry or exposure to financial services, group schemes, or customer-focused administration environments.

Your Life at AIA

At AIA, we know your career with us is just beginning, and we’re committed to helping you make it extraordinary. In return for your energy and ambition, you’ll gain access to hands-on experience, structured development programs, and mentorship from some of the most inspiring leaders in the industry. We offer flexible ways of working, competitive rewards, and a culture that values curiosity and collaboration. Here, you’ll have the chance to learn, grow, and contribute to our mission of helping a billion people live Healthier, Longer, Better Lives by 2030, while shaping a future that matters for you and the communities we serve.

Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. And if there’s anything we can do to support you during the recruitment process, please contact us at ***email_hidden***.

Job ad expires Tuesday 21 July, close of business.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

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