Customer Specialist (Full Time) | Glenfield | Fluent Filipino Speaker Required

Mō te tūranga | About the role

At ASB, we're all about helping our customers get "one step ahead". Our Customer Specialists play a vital role in delivering exceptional service and supporting customers with their everyday banking needs.

We're looking for a full-time Customer Specialist to join our Glenfield team. This role works on a flexible roster across Monday to Sunday, so you'll need to be comfortable working a variety of shifts, including weekends.

As a Customer Specialist, You'll

• Welcome customers and help them with a range of banking enquiries and transactions
• Identify customer needs and connect them with the right products, services or specialists
• Educate and support customers to confidently use ASB's digital banking tools
• Deliver personalised solutions and outstanding customer experiences
• Work collaboratively with your team to achieve customer and business outcomes

Why Glenfield?

Located on Auckland's North Shore, Glenfield is a vibrant and diverse community with strong Filipino representation. To help us provide an exceptional experience for all customers, we're specifically seeking someone who is fluent in both

English and Filipino (Tagalog) and can confidently engage with customers in both languages.

Your language skills will play an important role in helping customers feel welcomed, understood, and supported throughout their banking journey.

Ō pūkenga | About you

You'll Thrive In This Role If You

• Are fluent in both English and Filipino (Tagalog)
• Enjoy talking to people and building rapport quickly
• Have experience in customer service, retail, hospitality, banking, contact centres, or similar environments
• Are confident using technology and learning new systems
• Have strong attention to detail and communication skills
• Are resilient, adaptable, and enjoy working in a fast-paced environment
• Take pride in delivering outstanding customer outcomes

Te mahi ki ASB | Working for ASB

We really love working here, and we think you will too.

Our purpose is to accelerate progress for all New Zealanders. Being part of ASB means making a real difference for our customers, communities, environment, and economy. We welcome people from all backgrounds and experiences and are committed to creating an inclusive workplace where everyone can thrive.

Our Values

Our values of Care, Courage and Curiosity are at the heart of everything we do.

• Care for our customers, communities, and each other
• Show Courage by speaking up, challenging the status quo, and embracing new opportunities
• Demonstrate Curiosity by learning, growing, and finding better ways to help our customers succeed

What's in it for you?

• Competitive salary and benefits
• Banking and insurance discounts
• Health, Life and Income Protection Insurance
• Enhanced parental leave and volunteer leave
• Ongoing training and career development opportunities
• A supportive and inclusive team culture
• Opportunities to grow your career across ASB

Me pēhea te tono | How to apply?

If you're passionate about helping people and excited about the opportunity to support our Filipino-speaking customers, we'd love to hear from you.

Apply now and take the next step in your career with ASB.