Regional Manager House Assessing

As a proud Kiwi born and bred insurer, we pride ourselves in challenging status quo - and move fast to make things happen. We're here to create beautifully simple, rewarding experiences for our customers and communities, and we're working hard to protect the future of Aotearoa.

At its heart, insurance is about helping people through the unexpected. Doing what's right for our customers - especially in tough times - gives real purpose to our work.

Your day-to-day would look like

• Lead the end-to-end management of large loss and complex property claims, ensuring accurate assessments, timely decisions, and exceptional customer outcomes.
• Coach, support, and develop a team of Property Assessors while overseeing day-to-day operations, quality standards, compliance, and performance.
• Partner with internal stakeholders and external suppliers to resolve escalations, improve claims delivery, reduce fraud risk, and enhance operational efficiency.

In your first 6-12 months, success will look like:

• Build a high-performing Property Assessing team with strong capability, engagement, and consistent quality outcomes.
• Reduce claim cycle times and improve customer satisfaction through effective escalation management and timely assessments.
• Strengthen relationships and performance outcomes with external assessing and property service partners.
• Embed continuous improvement initiatives that enhance process efficiency, knowledge sharing, and claims consistency.
• Successfully integrate Property Assessing into the wider claims journey, contributing to strategic objectives, operational excellence, and reduced claims leakage.

To thrive in this role, you'll need

• A minimum of 5 years’ experience in leading a Property Assessing team.
• Demonstrated experience in structural property repair procedures and standards, including the Building Act and Local Territory Government requirements.
• Experience in administration, cost control, and the preparation of assessing reports.
• Relevant industry certifications are a plus
• Extensive knowledge and application of relevant legislation and compliance requirements.
• Understanding of building and other supplier contracts.
• Excellent negotiation, communication, and stakeholder management skills.
• Strong analytical thinking and problem-solving capability to navigate complex claims and customer situations.
• Self-motivated and able to work autonomously while delivering high-quality outcomes

We invest in you.

We're serious about looking after our people. Along with a competitive salary, we offer a bunch of perks and benefits to support you and celebrate the work you do:

• 26 weeks of paid parental leave for the primary carer and 4 weeks for partners
• A paid day off on your birthday
• 22 days annual leave, plus two extra annual leave days and the option to buy up to eight more
• Wellness leave - no need to justify your mental health day
• Career growth and internal progression opportunities
• Flexible working and a beautiful, modern office in Auckland
• Discounts on Tower insurance products
• Free life insurance

Ready to Apply?

If this sounds like your kind of role, we'd love to hear from you.

We're looking for someone who's excited to help shape a new era of insurance - someone who's ready to make a real impact. If that's you, send us your CV and a cover letter that shows us what you're all about.

We're reviewing applications as they come in - so don't wait too long. Apply now and let's chat.