Field Services Engineer

He whakahaere aronga-anamata a Mercury, e tuku ana i te pūngao me ngā whitimamao ki te mahi a tangata o Aotearoa, ā, he nui ake i tā ētahi atu. Waihoki, e para ana i te huarahi mā te pūngao whakahou me te whai i tētahi anamata toitū. Kei te iho ko tō mātou koronga. Tiakina te anamata, mā te tūhono i ngā tāngata me ngā wāhi o te inamata. He āki tēnei i a tātou ki te whakapau kaha kia hua ake ai he anamata pai ake mō ō tātou tāngata, mō ō tātou hapori, me Aotearoa.

Mercury is a bold future-focused organisation, providing energy and telecommunications to more Kiwis than anyone else, leading the way with renewable energy and working toward a sustainable future. At the heart is our purpose. Taking care of tomorrow: connecting people and place today. This pushes us to do all we can to create a better future for our people, our communities, and Aotearoa New Zealand.

Tā mātou arawātea | Our Opportunity

We're looking for a Field Service Engineer to join our Technology team, supporting Mercury staff and our generation sites across the region. You'll be the hands-on problem solver who keeps our people connected and our sites running — whether that's troubleshooting a laptop issue, supporting a site visit, or getting a generation site back online.

This role covers Rotorua and Hamilton and across our generation sites, so you'll need to be comfortable on the road, holding a full and clean driving licence — a Mercury vehicle is provided for work-related travel between sites.

Tāu e mahi ai | What you'll be doing:

• Providing hands-on technical support to Mercury's generation sites, resolving issues and service requests to keep downtime to a minimum
• Managing and prioritising incidents and service requests to meet SLAs
• Travelling to Mercury sites as scheduled or required — a full, clean driving licence is essential, and a vehicle is provided for this
• Taking part in onsite activities that need a physical presence, including escorting contractors and providing level 3 "arms and legs" support
• Troubleshooting hardware, software, networking and application issues across desktops, laptops and mobiles
• Carrying out routine site technology checks, including power, UPS, cooling, racks and environmental systems, and flagging improvements
• Taking part in Mercury's on-call roster, responding to after-hours alerts and escalations to keep our systems running around the clock

Tāu ka kawe mai | What you'll bring:

• 4+ years' experience in a customer-focused or IT role within a large-scale enterprise environment
• A tertiary qualification in technology, or equivalent experience
• Sound knowledge of technology service management and security principles and practices
• Good working knowledge of hardware (laptops, desktops, peripherals), Microsoft product suites, Active Directory, SCCM/SCOM/InTune, and Microsoft 365
• Strong troubleshooting and root cause analysis skills, with the ability to explain technical issues in plain language
• A full, clean driving licence, and willingness to travel to Mercury sites as part of the role
• Willingness to participate in an on-call roster, including responding to after-hours incidents

He aha te pai o te hono mai? | Why join us?

• Additional 5 days leave per annum (MyDays)
• $400 one off tax-free payment towards setting up your home office
• Offers on electricity and telco - if you're a Mercury customer, you can enjoy some great discounts on your electricity and telco bill
• A diverse workplace where your unique abilities and talents will be recognised and encouraged
• Annual salary reviews with excellent parental leave policy, with the option to purchase additional leave
• The opportunities, career paths and facilities associated with working for one of New Zealand's largest multi-utility providers
• Flexible working policy - The autonomy and trust to work flexibly from our purpose-built premises and from home, recognising the value of this flexibility in the modern world
• Discounted health insurance and free life and income insurance
• Excellent well-being programme including up to $100 annual check ups and confidential assistance programme
• Gender affirmation leave and supportive bereavement leave to be taken when you lose anyone close to you, including your pet

Mercury is a learning organisation that is committed to providing you with opportunities to grow and develop that will benefit you now and in the future. Part of your role includes building your skillset and mindset through a variety of ways. We believe this creates an energised, innovative and agile work environment where you will feel valued.

E koekoe te tūī, e ketekete te kākā, e kūkū te kererū

Every voice has its place – and together, we thrive.

At Mercury, we believe that having a team of individuals with different backgrounds, experience and capability working together makes us stronger and better as an organisation. We know that some candidates may only apply for a role if they meet all of the criteria. If you want to join our team, we encourage you to apply for any role that matches your skills, capabilities and interests, even if you aren't sure if you meet all of the criteria.

Please click 'apply' to submit your application. If you require accessibility or assistance support from us during the application and selection process, please reach out to [email protected]. Please do not apply via this email address.

A full position description is available below. Applications close 21st July 2026 at 5:00pm. Please note that Mercury retains the right to bring a particularly strong candidate through to interview more quickly.

Job Details

Reference #

43422

Posted

07 Jul 2026

Closing

21 Jul 2026 17:00

Location(s)

Rotorua

Expertise

Engineering - ICT, Field Services, Information Technology, Operations

Job level(s)

Experienced

Work type(s)

Permanent full time