Customer Specialist - Direct Channels (Albany)

Te mahi ki ASB | Working for ASB

At ASB, our purpose is to accelerate progress for all New Zealanders.

In Direct Channels, we bring this to life every day by making it simple and easy for customers to get help, and brilliant when it matters most, whether that’s through a call, message, or digital interaction.

We’re Proud To Be a Team That

• Puts customers at the centre of every interaction
• Delivers quality outcomes at pace
• Builds trust, solves problems and make a real difference in our customers day

Te Tūranga | The Role

As a Customer Specialist in our Direct Channels (Contact Centre) team, you’ll be the frontline voice of ASB, supporting customers through moments that matter from everyday banking to more complex needs.

You’ll

• Deliver simple, easy and accurate customer experiences across multiple channels
• Take ownership of customer enquiries and resolve them right first time
• Support customers to use digital and self‑service options where it adds value
• Work collaboratively with specialist teams to achieve the right outcome for the customer

This role suits someone who enjoys pace, variety, and learning — and who takes pride in delivering high‑quality service while keeping the customer at the heart of every decision.

Ngā mea kia whai angitū ahau? | What you’ll need to succeed

You don’t need banking experience — we’ll teach you that.

What matters most is your mindset, attitude, and willingness to learn.

You’ll Thrive In This Role If You Bring

• A positive, can‑do attitude with resilience in a fast‑paced environment
• Strong communication skills (written and verbal), adapting your style to different customers and channels
• Confidence using technology and the ability to learn new systems quickly
• Great attention to detail and accuracy, with a focus on compliance
• Strong problem‑solving skills, using judgement to make good customer decisions
• A genuine desire to help people, taking ownership and seeing customer needs through to resolution

Customer service experience is helpful, but we’re just as interested in your curiosity, accountability, and desire to grow.

He aha tāu e hoki mai ai? | What’s in it for you

Direct Channels is a place where people build capability, confidence, and careers.

You’ll Benefit From

• A supportive, inclusive team culture that values learning and recognition
• Structured training and coaching to set you up for success
• Opportunities to develop across Service, Sales, Messaging or Home Lending pathways
• A strong focus on wellbeing, flexibility, and working smarter
• Access to ASB benefits that help you live one step ahead

Learn more about working at ASB here: Why work here? – ASB Careers

Before you apply

Please ensure you’re able to commit to the following requirements:

• Attendance at a one‑day assessment centre ASB Bank, 33 Corinthian Drive, Albany Date – 4th Aug 2026
• 8:30am – 3:00pm
• Availability to start on 21st September 2026
• Able to commit a 12-week training full‑time training and induction programme, Monday to Friday, on site
• Flexibility to work rostered shifts (40 hours per week):
• Monday – Friday: 8:00am – 8:00pm
• Weekends & Public Holidays: 8:30am – 5:00pm

Me pēhea te tono | How to apply

If we've nailed our pitch and this role sounds like it might be the one for you then please click "apply". We'd love to hear from you!

We encourage you to apply early, as we may review applications as they are received and close the advert early if we find the right candidate.

Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.