Senior CX Designer

• Challenge the status quo & do work that truly makes Kiwi better off
• Work your way, with flexibility that fits around your life & whānau
• Do meaningful work every day, with real impact for customers & communities
• 12 months fixed term Based in Auckland or Wellington

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

As a Senior CX Designer, you’ll play a key role in shaping innovative, human-centred experiences that reflect Kiwibank’s purpose and brand. Working in a cross-functional team, you’ll lead the design and continuous improvement of propositions, services, and cross-channel journeys—right from discovery through to delivery and in-life optimisation. You'll champion customer-centric thinking, run co-design sessions and design sprints, and mentor others to build CX capability across the organisation.

Ko tātou tēnei. Kia hāpai i ō pūkenga |This is us. Where your expertise matters.

We will help you build on your strengths and develop new skills, but in the meantime, we would love to hear from you if you have some of the following:

• Strong experience in CX, service or experience design within complex or transforming environments
• Background in consulting with broad service and proposition design expertise
• Strong strategic thinker with hands-on design skills
• Confident leading work end-to-end, from discovery to delivery
• Skilled in customer research, journey mapping, and service blueprints
• Influential storyteller with a collaborative, relationship-driven approach
• Proven ability to align and engage diverse stakeholders across business units
• Comfortable in ambiguity and transformation

You don’t need to tick every box to be considered! Above all, we’re looking for an experienced designer who’s ready to roll up their sleeves, get stuck in, and truly embodies our Ngā Kauwaka.

Tono mai |Apply Now – Applications close on Sunday 19th July. We will be reviewing resumes throughout the advertising period and reserve the right to withdraw the ad at any time.

For more detailed information on the role, please see the attached Position Description: Senior CX Designer

Ko tātou tēnei - Hei hāpai i a koe, me tō whānau |This is us. Where you and your whānau matter.

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi. We are Kiwi making Kiwi better off and that means you too!