Bar & Waitstaff

E p ā ana ki a SkyCity | About SkyCity

SkyCity Hamilton is a vibrant entertainment destination, bringing together hospitality, gaming, dining and unforgettable customer experiences. Our people are at the heart of what we do, and we take pride in creating a welcoming, inclusive environment where every guest feels valued and every team member is supported to grow and succeed.

M ō te T ūranga | About the Role

As Bar & Waitstaff - we call them Hospitality Ambassadors , you’ll play a key role in delivering outstanding food and beverage service across our Main Gaming Floor and Functions, ensuring every customer enjoys a seamless, friendly and memorable experience. While these areas are your primary focus, you may also support other SkyCity outlets when required.

Reporting to the Duty Manager, this role is hands‑on, fast‑paced and customer‑focused, with a strong emphasis on service excellence, teamwork and host responsibility. This is a Casual/On-call opportunity, with no fixed hours. Preference will be given to applicants who are flexible in their availability, particularly around Friday and Saturday nights.

Key responsibilities include

Delivering prompt, efficient and welcoming food and beverage service

Creating positive customer experiences and responding professionally to enquiries or concerns

Providing accurate information about SkyCity Hamilton facilities, promotions and events

Supporting bar, food running, wait service and functions set‑up/pack‑down

Maintaining hygiene, presentation and service standards at all times

Accurately processing POS transactions and handling cash

Actively contributing to team communication and continuous improvement initiatives

Want to learn more? To read the full job description, hit 'apply now' and you will find the document at the bottom of the page.

M ōu | About You

You’re passionate about hospitality and take pride in delivering exceptional customer service, even in a high‑energy environment. You’re approachable, reliable and enjoy working as part of a close‑knit team. You will need to be aged 20 years or over due to licensing requirements.

We’re looking for someone who brings

Proven customer service experience in hospitality

Experience working in a fast‑paced environment

Availability to work night shifts (up to 6.00am finishes)

Alcohol service experience and a strong understanding of host responsibility

Safe food handling, plate carrying and tray service skills

Cash handling and POS experience

Excellent personal presentation and hygiene awareness

Strong communication and interpersonal skills

Desirable

Knowledge of wines and spirits, with the ability to recommend options to customers

Mixology experience

Understanding of the Sale and Supply of Alcohol Act 2012

P ānga | Impact

In this role, your actions directly shape the customer experience on the gaming floor and during functions. Your commitment to Host Responsibility ensures guests are cared for, service standards are upheld, and SkyCity remains a safe and enjoyable environment for everyone.

Ng ā painga | Benefits

At SkyCity, you’ll enjoy:

A supportive, inclusive team culture

Staff discounts across our outlets and third parties

Free or heavily discounted parking

$2.50 staff meals

Discounted dry cleaning

Ongoing training and development, including coaching and upskilling opportunities

Exposure to a dynamic hospitality environment within a large, well‑known organisation

A chance to be part of a company that has a number of awesome DEI initiatives such as: diverse community groups to be a part of, accreditation through organisations such as GenderTick and Pride Pledge

At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us! Join us at SkyCity and be extraordinary by being you.

SkyCity takes its commitment to Host Responsibility seriously. Every member of our team, no matter their role, contributes towards SkyCity's culture of customer care.