Business Support Coordinator

Job Type: Permanent | Full Time

Location: Christchurch, New Zealand

Job Category: Administration and Office

• Deliver high-quality administration and secretarial support
• Help protect and enhance Waitaha Canterbury's environment
• Flexible, supportive team culture with development opportunities

About

Kaunihera Taiao ki Waitaha │ About Environment Canterbury

As a regional council, we are responsible for managing natural resources including air, soil, water and land. We work in partnership with mana whenua Ngāi Tahu to protect the health of our environment to ensure a sustainable and prosperous future for our region.

The region’s evolving environmental and political context means we will continue to be agile and adaptive, as we respond to regulatory and environmental changes.

Our mahi (work) is organised around the delivery of our three core services:

• Environmental Regulation and Protection
• Community Preparedness and Response to Hazards
• Public Transport

Council plays an important role in responding to national legislation and policy changes – this mahi is part of our operating environment and is embedded in our everyday mahi. The current proposals from central government are significant, and Council is working through the opportunities and implications. However, our mahi must continue to deliver our three core services for our partners, communities and te taiao (environment).

Kōrero mō te Tūranga | About the Role

You’ll join our Digital team as Business Support Coordinator to General Manager Digital an provide administration support and customer service to the wider team. This role is focused on delivering a coordinated approach to administration, secretarial and support services while ensuring a seamless experience for both internal and external customers. You'll work closely with stakeholders across the organisation, manage information and systems with accuracy, and contribute to continuous improvement initiatives that enhance service delivery.

Key Responsibilities Include

• Providing high-quality administration and secretarial support
• Managing business information, records and related systems
• Responding to customer enquiries and coordinating resolutions
• Supporting process improvement and business continuity activities
• Working collaboratively across teams to deliver exceptional service outcomes

For more information on this role, please refer to the job description at the bottom of the advert.

Mōu │ About You

You’re highly tech-savvy, enjoy working with digital systems, and have a strong interest in technology and IT. You'll be an experienced administrator who thrives in a busy environment and takes pride in delivering outstanding customer service. You enjoy building positive working relationships, can manage competing priorities, and maintain high levels of accuracy and professionalism. Equally comfortable working independently or as part of a team, you're proactive in identifying opportunities to improve processes and support others.

Mātau ā-Wheako | Experience

• Experience in administration, coordination or business support roles
• Experience in diary maanagement
• Strong customer service and relationship management skills
• Intermediate to advanced Microsoft Office skills
• The ability to remain calm, professional and confidential when handling sensitive information
• A continuous improvement mindset with strong attention to detail
• NCEA Level 3 and a current full Class 1 driver's licence

Ngā hua o te Mahi i te Kaunihera Taiao ki Waitaha | Working at Environment Canterbury

Our Mahi Is Underpinned By Our Values

• Kaitiakitanga (stewardship)
• Pononga (integrity)
• Manaakitanga (people first)
• Whanaungatanga (collaboration)
• Māiatanga (can do)

We understand and embrace a diverse workforce; this diversity will enable us to better serve our people, our community, and our greatest taonga, the environment. We value everyone’s contribution, diverse thinking, and skills.

We're on a journey to become a treaty partner of excellence, including incorporating te ao Māori into our work. We offer supportive opportunities to develop capability in this area and encourage our people to use kaupapa Māori, mātauranga Māori, and te reo Māori in our daily work. We welcome you with an open heart & mind, wherever you are on your personal te ao Māori journey.

Ko ētahi atu kōrero | Additional Information

Apply directly by completing the online application form and submitting your CV and cover letter. Applications close on Wednesday, 22 July and will be reviewed as they are received, so early applications are encouraged. Interviews may begin before the closing date, and we reserve the right to close the advertisement early.

Short-listed candidates will be required to complete an interview process, reference checks, and a criminal check. Further background checking will be required when relevant to the role.

We are committed to creating a diverse, inclusive, and authentic workplace. If you're excited about this role but don't meet every qualification in the job description, we still encourage you to apply.

Me mahi tahi tātou - Together we can