Customer Specialist - Botany Downs Advice Centre - Mandarin Speaker

At ASB, we're all about helping our customers get "One Step Ahead" by giving them the tools, support and confidence to achieve their goals. Our Customer Specialists are at the heart of this mission, delivering exceptional service, building meaningful relationships and helping customers navigate their banking needs with ease.

We're looking for a full-time Customer Specialist to join our team at Botany Downs Branch. This opportunity requires Mandarin language skills to support and connect with our diverse local community.

Te Tūranga | The Role

As a Customer Specialist, you'll be the first point of contact for our customers, creating positive experiences through every interaction. Whether you're helping with everyday banking, supporting customers to use our digital tools, or connecting them with specialist support, you'll play a key role in making banking simple, easy and rewarding.

You'll

• Deliver exceptional customer service across a wide range of everyday banking needs
• Assist customers with onboarding, account maintenance and basic banking enquiries
• Educate customers on ASB's digital and self-service tools, including our Mobile Banking App and online banking services
• Have meaningful conversations to understand customer needs and recommend suitable products and services
• Resolve customer queries efficiently and connect customers with specialists when required
• Build confidence and capability in customers through simple, digital-first solutions
• Work collaboratively within a high-performing branch team
• Demonstrate sound risk awareness while following policies and procedures

About You

You'll thrive in this role if you:

• Have a genuine passion for delivering outstanding customer experiences
• Bring strong communication and relationship-building skills
• Are naturally curious and enjoy understanding customer needs
• Are confident using technology and helping others adopt digital solutions
• Have a positive, proactive and adaptable approach
• Enjoy working in a fast-paced team environment
• Have strong organisational skills and attention to detail

For this vacancy, fluent Mandarin speaking skills are essential to support our customers and local community.

Working Hours

Botany Downs is a 7-day trading branch, so flexibility is important.

This is a full-time position working across a rotating roster which may include weekdays and weekends. You'll enjoy variety in your schedule while being part of a supportive team committed to delivering exceptional service whenever our customers need us.

Our Values - What You'll Bring to Life Every Day

At ASB, Our Values Guide Everything We Do

Kia Manaaki - Care

We lift people with care, placing our people, customers and communities at the heart of our work so they can achieve their potential.

Kia Māia - Courage

We act with courage, doing what's right, learning from our experiences and working together to solve challenges.

Kia Mahira - Curiosity

We lead with curiosity, seeking different perspectives and making thoughtful decisions that create better outcomes.

Why ASB?

When you join ASB, you'll become part of a team that is passionate about helping New Zealanders improve their financial wellbeing. You'll be supported to grow your career, develop new skills and make a real difference to the customers and communities we serve every day.

Ready to help our customers get One Step Ahead? We'd love to hear from you.