People Operations Consultant

Kia ora, Talofa lava, Kia Orana, Malo e lelei, Fakalofa lahi atu, Bula Vinaka and Namaste!

At ASB, our People Operations team plays a critical role in supporting our people leaders and employees by delivering seamless, high-quality people services across the employee lifecycle. We enable great employee experiences through efficient processes, strong data integrity, and a continuous improvement mindset.

We have an exciting opportunity for a People Operations Consultant to join our People Operations team. This is a key role focused on delivering end-to-end People Operations support while driving quality, consistency, and great outcomes for our people.

Mō te tūranga | About the role

As a People Operations Consultant, you will provide end-to-end operational support across the employee lifecycle, ensuring timely, accurate, and customer-focused delivery of people services.

You’ll work closely with the wider People team, leaders, and key stakeholders to resolve queries, manage transactions, and identify opportunities to improve the employee experience.

This role combines strong operational delivery with problem-solving and stakeholder engagement, requiring attention to detail, adaptability, and a continuous improvement mindset.

In This Role, You Will

• Deliver timely and accurate People Operations support across the employee lifecycle
• Manage employee data and transactions, ensuring quality, completeness, and compliance
• Resolve queries from employees and leaders through ticketing and contact channels
• Provide guidance on People processes, policies, and systems
• Partner with stakeholders to support delivery of key People initiatives
• Identify opportunities to improve processes, systems, and employee experience
• Ensure all activities meet risk, compliance, and legislative requirements
• Maintain data integrity, confidentiality, and secure handling of employee information
• Contribute to a collaborative, high-performing team culture

Ngā mea kia whai angitū ahau? | What will help me succeed?

To succeed in this role, you’ll bring a strong customer focus, attention to detail, and the ability to manage competing priorities while delivering consistently high-quality outcomes.

You’ll Bring

• Previous experience in People Operations, HR administration, or a similar role
• Strong communication skills, both written and verbal
• Experience managing high volumes of work with accuracy and efficiency
• Sound knowledge of HR processes, systems, and data management practices
• Understanding of risk, compliance, and confidentiality in a people environment
• Experience with Enhanced Due Diligence (EDD) would be advantageous
• Ability to work autonomously while contributing to a team environment
• A continuous improvement mindset and problem-solving capability
• Strong organisational skills and attention to detail
• Advanced Microsoft Office skills (Word, Outlook, Excel)

He aha tā mātou | What can we offer?

Get the work-life equation right. We know life is full of priorities, and we’re here to help you find balance with a flexible and supportive working environment.

What’s important to you is important to us. We support your wellbeing through health insurance, wellbeing initiatives, flexible leave, and benefits that work for you.

Bring your whole self to work. At ASB, we’re committed to creating a culture where everyone feels included, valued and supported to succeed.

Grow your career. With opportunities to lead, influence and shape a critical capability, this role offers real scope to make an impact.

Ō mātou uara | Our Values

At ASB, our values are more than just words. They’re anchors to who we are and where we’ve come from. They guide how we work together, how we show up for our customers and communities, and how we shape the future of ASB.

Kia Manaaki | Care – Care is about lifting our people, customers and communities to reach their potential

Kia Māia | Courage – Courage is about doing the right thing even when it feels hard

Kia Mahira | Curiosity – Curiosity is about better decision making and applying judgement before we act

Me pēhea te tono | How to apply?

We know great people come from all sorts of backgrounds — you don’t need to tick every box to apply. What matters is the perspective and experience you bring.

Applications must be submitted through our online careers site and will be treated in confidence. We’ll keep you informed throughout the process.

To serve a diverse community, we need a diverse organisation. We encourage applications from people of all backgrounds, bringing different perspectives and ways of thinking that help us better support our customers.