Collections Strategy Lead

• Lead data-driven collections strategies that improve performance and shape business outcomes
• Challenge the status quo, influence decision-making, and drive meaningful change across ACC
• Permanent role based in Wellington

About us | Mō mātou

ACCis a trusted and high‑performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future.

You can find more about ACC and the work we do at www.acc.co.nz.

About the role | Mō te tūranga mahi

As a Collections Strategy Lead, you will be responsible for the proactive management of collections strategies to improve the effectiveness of collections activity and optimise performance across the debt portfolio. You will identify trends, emerging risks, and opportunities, using data-led insights to drive strategy improvements and provide options and recommendations to adjust collection strategies to mitigate these risks.

This is a strategic role and is part of the Collections & Recoveries Leadership Team. You'll be expected to look beyond current approaches, challenge conventional thinking, and identify opportunities to improve collections outcomes, operational effectiveness, and customer experience.

This role will be highly rewarding for someone who enjoys influencing outcomes through strong stakeholder relationships, using data and insights to drive decision-making, and challenging existing approaches to achieve better results. You'll thrive on bringing people together, sharing ideas, and turning strategy into action, all while contributing to better outcomes for New Zealanders.

The midpoint of the salary band for this role is $119,161, appointment within the band will be based on experience. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme ( 9% contribution) with features like no mandatory employee contribution, optional life and income protection insurance.

Key Accountabilities

• Develop, implement and review debt management strategy, collection strategies, and supporting policies
• Build and maintain risk-based segmentation, triage and prioritisation approaches to maximise recoveries and minimise potential losses
• Monitor portfolio performance, delinquency trends and operational metrics, providing analysis, forecasts and recommendations to inform decision-making
• Analyse, measure and recommend the most appropriate treatment strategies for collections and recoveries activity across the portfolio
• Forecast delinquency volumes and values across customer segments, considering operational capacity, financial impacts and recovery outcomes
• Advise the Collections & Recoveries Manager and Team Leaders on resourcing requirements, workforce planning and collector effectiveness to support delivery of delinquency strategies
• Provide forecasts and reporting to third-party providers to support resource planning, recovery optimisation and performance management
• Manage third-party debt collection agency relationships and performance against agreed KPIs
• Partner with the Collections & Recoveries Leadership Team to achieve operational outcomes and contribute a collections perspective to levy changes, policy development and business initiatives

About you | Mōu

You will bring:

• A continuous improvement mindset, with the confidence to constructively challenge existing processes, explore new approaches, and drive meaningful change
• Strong analytical, problem-solving and strategic thinking capability, with experience using data and insights to inform decisions and improve outcomes
• Ability to build relationships, influence decision-making, and drive outcomes across a range of stakeholders and teams
• Strong communication skills, with the ability to adapt your approach to different audiences and situations
• Ability to manage competing priorities and deliver results in a fast-paced environment
• You must hold New Zealand work rights at the time of application.

Working at ACC | Mō ACC

At ACC, we embrace the rich tapestry of Aotearoa New Zealand's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.

How to apply | Me pēhea te tuku tono

Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role. Applications will run through to Friday 17 July 2026 5pm, however if an ideal candidate is found we may progress screening and interviewing sooner.

Applications can only be accepted through the ACC Career Website. For accessibility support or pātai (questions), email [email protected].