Account Manager

Working with the AA | Me mahi tahi tātou ki AA

For over 120 years the AA has been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands. From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than a million Members.

And now, we’re building the organisation of the future – more connected, modern, and purpose-driven. We are a business in transformation, with opportunities to work cross-functionally, grow new skills, and make a meaningful impact. We’re investing in our people, platforms, and ways of working to stay ahead of what our Members and customers need.

And, we currently have an opportunity for an Account Manager to join us.

What You’ll Be Doing | Mō te Tūranga

Based in Auckland, you will manage a portfolio of commercial customers within our Mobility team, focusing on building strong, long-term relationships and driving growth across existing accounts. You will act as a trusted partner to your customers, taking time to understand their business needs, conducting regular reviews, and identifying opportunities to improve performance, strengthen partnerships, and grow revenue. Working closely with internal teams across Product, Operations, Finance, Customer Experience, and Data & Analytics, you will ensure customers receive exceptional service while supporting contract renewals and contributing to the ongoing success of AA’s commercial offering, including our glass product portfolio.

About You | Mōu

You are a commercially minded Account Manager who enjoys building strong relationships and finding opportunities to grow existing business. You have proven experience managing B2B customers and are confident in growing revenue within existing accounts.

You are comfortable working across multiple stakeholders, with strong negotiation and influencing skills, and you use data and insights to guide your decisions. You are naturally curious, a strong critical thinker, and thrive in environments where you can solve problems and improve outcomes for both customers and the business.

Experience in fleet, vehicle leasing, insurance, automotive, automotive aftermarket, or commercial B2B services will be highly regarded.

What We Offer | Ngā āhuatanga kei a mātou

• Free AA Membership for you and your whānau
• A day off for your birthday and 2 days wellbeing leave annually
• Hybrid working arrangement
• Training available / career development
• Discounted insurance

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Come and take your career on its next adventure with the AA.

We celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

Our recruitment process is people-led and relationship-focused—we do not use AI to screen or assess applications. Every application is reviewed by a real person, because we value potential, individuality, and the human stories behind each candidate.

We are aware that there will be candidates who are interested in the role but may not feel they meet all the requirements. We still encourage you to apply— we'd love to kōrero to see if you might be a great fit for the role.