Retail Planning & Performance Manager

Company Description

Te Tākinatanga - Our Story

At Contact, we believe home is the most important place in the world. That belief shapes everything we do, from leading the energy transition to how we power Aotearoa and care for our people and communities.

We’re a power, broadband, and mobile company, but we’re also investing boldly in renewable energy and smarter, more connected ways of working ( https://maoridictionary.co.nz.mcas.ms/search?idiom=&phrase=&proverb=&loan=&histLoanWords=&keywords=mahi&McasTsid=20892&McasCSRF=3a218dea5b15e986aa0435579e35bb9b8e0d999ecefb1f9335d5ebf4da09a7b4" rel="noopener noreferrer" target="_blank">mahi). Our ambition is simple: to leave Aotearoa better than we found it. Simply put, we touch lives to make life better.

Within our Retail business, we’re focused on delivering more personalised customer experiences, future‑focused products, and sustained commercial outcomes. This role plays a central role in planning and delivering retail revenue outcomes, bringing a clear commercial lens to how initiatives are identified, prioritised, and sequenced to achieve our strategic goals. It operates across value streams, ensuring the right work is in flight, aligned, and set up to deliver measurable impact.

Te Whiwhinga mahi | The Opportunity

This is a senior, hands-on role where you’ll work across multiple value streams, connecting people, planning, and delivery to achieve meaningful commercial outcomes.

You’ll sit across key value streams within our retail business, including customer segmentation and growth, future customer experience, future product and flex working closely with squads, product owners, and technology teams to ensure initiatives deliver real impact.

In this role, you will:

• Shape and drive planning and prioritisation of initiatives to deliver on strategic retail outcomes.

• Look beyond immediate delivery to identify and build a forward pipeline of initiatives aligned to commercial and strategic initiatives.

• Connect squads, value streams, and technology teams, acting as a key point of influence and alignment.

• Monitor delivery progress, identify risks or constraints, and work with stakeholders to unblock or re-sequence work.

• Partner with Retail, Technology, and Finance to track performance, benefits, and delivery against commitments.

• Lead governance rhythms, planning events, and value stream coordination to keep work visible and on track.

• Lift ways of working by bringing structure, rigour, and clarity to planning and delivery across teams.

You’ll be working in a complex, evolving environment, where there’s clear ambition and direction, yet a need to navigate ambiguity while keeping focus on outcomes.

Qualifications

Ko wai koe | About You

You’re someone who operates comfortably at the intersection of strategy, commercial performance, and delivery. You’ll have the ability to shape what’s ahead and influence how it is realised across a complex environment.

You bring a strong commercial perspective and the credibility to engage, challenge, and align senior stakeholders around the initiatives that will deliver the greatest impact.

You’ll likely bring:

• Experience in planning, transformation, or delivery leadership roles within complex, customer‑focused environments with strong technology delivery.

• Well-developed commercial acumen, with a clear ability to link initiatives to measurable business outcomes.

• A track record of shaping and prioritising work at a portfolio or value stream level. not just managing delivery within it. .

• Confidence working with senior stakeholders, influencing direction, and driving clarity where there are competing priorities.

• The ability to think ahead in identifying opportunities, shaping pipelines, and aligning work to strategic outcomes.

• Strong organisational and systems thinking, with the ability to coordinate complex, multi-stream delivery environments.

• An analytical mindset, using data and insight to inform decisions and challenge assumptions.

• A collaborative, outcomes-focused approach, with the ability to build credibility and trust cross diverse groups.

You’ll thrive in this role if you bring energy, pace, and a continuous improvement mindset to how we plan and deliver, while maintaining a clear and consistent focus on commercial outcomes.

Additional Information

Additional Information

We support flexible working where it works for the individual, the team and the business. Our main Retail hubs are in Wellington and Auckland and this role is best suited to someone who can work flexibly from one of these locations to enable strong in person connection and collaboration. While we do have smaller sites across other centres of Aotearoa, proximity to a main hub is important for this role.

This is a contract opportunity for approximately 12 months

Applications close on Tuesday 14th July. But just like peak demand, great talent surges early, so if this role sparks your interest, power up your application now!

We love a good story at Contact, it’s what keeps our energy flowing! If you’ve got one that connects with this role, send it our way.

Here at Contact Energy (Te Mata Hiko), we know our strength lies in developing a sense of belonging - one that helps us attract and retain people with a broad range of perspectives and experiences.

We’re committed to creating a workplace where everyone feels valued, respected, and empowered to bring their whole selves to work. Our goal is to reflect the diversity of our customers and communities to help build a better Aotearoa New Zealand.

We have a rich community of talented people that we support to thrive at Contact.

Our inclusive hiring process is designed to embrace the diversity of Aotearoa New Zealand, ensuring a wide range of perspectives are included in our decision-making and helping reduce bias along the way.

The wellbeing of our kaimahi is super important to us.

We use employee insights to offer a range of initiatives and resources to support physical, mental, financial and emotional wellbeing – including flexible working arrangements, employee network groups and a market-leading parental leave policy.

At Te Mata Hiko, we want everyone to thrive. We welcome applicants far and wide - of every age, stage, background, and pride. Join us and be part of a team that values your passion and attitude just as much as your experience and skills.

Please note, only candidates with the right to live and work in New Zealand will be considered for this role.

Research shows that while men apply to jobs where they meet 60% of the criteria, women and those in underrepresented groups tend to only apply if they tick every box. We're not about box ticking, so if you think you have what it takes but don't meet everything stated above, please still get in touch. We'd love to kōrero.

Te Mata Hiko (Contact Energy) does not accept any CVs received from recruitment agencies where a formal engagement has not been confirmed and agreed to with our Talent team. In the event that unsolicited CVs are submitted by recruitment agencies, Te Mata Hiko (Contact Energy) reserves the right to contact these candidates directly and consider them for current/future vacancies without any financial obligation to the recruitment agency in question. This will also apply to any CVs sent directly to line managers.