Concession Manager - Ballantynes Christchurch NZ

Where passion meets premium – join our retail team!

Location: Christchurch, New Zealand

Employment Type: PART TIME, ONSITE

About Le Creuset

At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, we’ve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. We’re not just creating cookware; we’re creating moments that last a lifetime. If you’re inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we’d love to welcome you into our story.

The Recipe for Success: Role Summary

Are you a passionate retail leader ready to take on an exciting new challenge? We are looking for a dedicated and experienced Concession Manager to lead our brand-new concession store located in Ballantynes Christchurch.

As the first Le Creuset Concession Store in New Zealand, we are looking for a dynamic, results-driven professional with a strong background in retail management to ensure the store's strong launch period and ongoing success!

The ideal candidate will have a proven track record of exceeding sales targets, achieving KPIs, and fostering a high-performing team. Leadership, mentorship, and a customer-first mindset are essential to ensure success in this role.

Please note this is a part-time role working approximately 30 hours / 5 days per week.

Ingredients: Key Responsibilities

• Providing exceptional customer service and accurate product information to our customers
• Proactively engaging with our customers and taking them on a journey with our beautiful and functional products
• Aiming for excellence with presentation of the concession, work ethic and personal appearance
• Promoting the beauty of Le Creuset's products with visual merchandising using brand guidelines
• Team motivation and management - lead, manage and support the team to achieve their best (you lead by example and with a positive attitude!)
• Driving success by achieving (or surpassing!) sales targets, KPI's and brand expectations
• Improving operational efficiency and profitability (you love to seek out process improvements!)
• Concession and team administration - efficient and proactive review of concession performance and completion of required reporting, scheduling of team rosters, upkeep of inventory requirements, adhering to deadlines and attendance at regular management meetings
• Upholding our company values - Passion, Integrity, Innovation & Excellence and Teamwork

What We’re Looking For

• Previous experience in a retail management role (in homewares a plus)
• Results-driven mindset with a proven record of exceeding sales targets and KPIs
• Excellent customer service skills and a passion for delivering a premium retail experience
• Clear and well spoken - a strong communicator with proficiency in English
• Strong leader who can motivate, mentor, and develop a high-performing team and always leads by example
• Friendly and approachable attitude - you are a people-person through and through!
• Professional and neatly presented
• Highly organised, proactive and shows initiative - you think on your feet!
• Flexible and adaptable
• Appropriate NZ working rights, permanent or temporary with current visa (unfortunately we are unable to offer visa sponsorship with this position)
• A love of the brand, food, cooking and entertaining - personal experience with our brand looked on favourably

Why Join Our Table?

At Le Creuset, you will find your seat at our table, which is as colourful as our cookware and rich in history. Our table is grounded in our values: Passion, Integrity, Excellence, Innovation and Teamwork.

Every talent will add flavor. Every idea brings colour. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.

Annual salary + bonus scheme - Competitive annual salary partnered with a structured retail bonus scheme to boost your salary package and recognise and reward strong performance.

Rotational roster - A set fortnightly roster so your work schedule is clearly defined for an even work-life balance.

Team culture benefits - An inclusive culture, great team dynamic and supportive management looking after your best interests.

Generous employee discount and staff benefits - Enjoy discounts on our premium cookware and kitchen product range.

Onboarding Gifting Program - New joiners gifted Le Creuset products to welcome you to the team and celebrate your onboard with us!

Diversity and Inclusion Statement

We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.