Customer Specialist - Wanganui - (16 hours Part Time)

Te mahi ki ASB | Working for ASB

At ASB, our purpose is to accelerate progress for all New Zealanders. We're proud to come to work every day knowing that whatever life looks like for our customers, we'll help them get one step ahead.

Our Advice Centres are at the heart of local communities, providing personalised support, trusted advice, and everyday banking solutions. As part of our team, you'll play an important role in helping customers feel confident about their financial future while delivering exceptional service experiences. Our purpose, values and customer focus are reflected in ASB Customer Specialist recruitment messaging.

Te tūranga | The role

We have an exciting opportunity for a Customer Specialist to join our friendly team in the Whanganui Advice Centre on a permanent part-time basis.

As a Customer Specialist, you'll support customers with a wide range of everyday banking needs while building genuine relationships and delivering outstanding service. You'll take the time to understand what matters most to each customer and guide them towards solutions that help them get one step ahead.

You'll also play an important role in helping customers build confidence using ASB's digital and self-service tools, making banking simpler, more accessible, and more convenient.

No two days are the same. You'll be supporting customers across multiple channels, managing a variety of banking requests, and helping maintain smooth branch operations while contributing to a positive team environment.

This is a 16-hour permanent part-time position, working Mondays and Tuesdays between 8:15am and 5:00pm.

Ō pūkenga | About you

At ASB, our customers are at the heart of everything we do. We're looking for someone who enjoys connecting with people, learning new things, and making a positive difference in every interaction.

You'll bring:

• A passion for delivering exceptional customer experiences
• Strong communication and relationship-building skills
• Confidence learning new systems and digital tools
• A curious mindset and willingness to ask great questions
• The ability to adapt and respond to changing customer needs
• A positive, team-first attitude and collaborative approach
• Strong attention to detail and the ability to manage multiple priorities

Experience in customer-facing environments such as retail, hospitality, call centres, reception, education, or similar industries will be highly regarded.

By bringing Care, Courage and Curiosity to your work every day, you'll help create meaningful experiences that build trust and strengthen customer relationships. These values are highlighted in ASB Customer Specialist advertising and team messaging.

What's in it for you?

Whether you're starting your banking career or looking for your next step, ASB offers structured training, ongoing coaching, and clear development pathways. Many of our leaders and specialists began their careers in our Advice Centres.

You'll also enjoy:

• Competitive salary
• Exclusive staff banking benefits and discounts
• Health, Life and Income Protection Insurance
• Choice Benefit programme
• Enhanced parental, volunteer and long service leave
• Learning and development opportunities to support your career growth
• Access to employee networks and wellbeing initiatives
• A supportive, inclusive and diverse team culture

Join a team that is united by a shared purpose and committed to accelerating progress for all New Zealanders.

Me pēhea te tono | How to apply?

For additional information, please refer to the attached Position Description.

To register your interest, click Apply Now and submit your application online.

Successful candidates will be required to complete a number of pre-employment checks, including but not limited to:

• Police Check
• Credit Check
• AML Compliance Checks
• Qualification Verification

These checks may be completed both within New Zealand and overseas where applicable.

We welcome applications from people of all backgrounds and experiences and encourage candidates who share our values of Care, Courage and Curiosity to apply.

Job details Reference # DD164765 Posted on 02 Jul 2026 Location(s) Wanganui Show all Expertise Customer Service Specialist Show all Work type(s) Part Time Application closes on 12 Jul 2026 23:59 .tas-button { display: inline-block; background: #263238; color: #fff; font-size: 12px; font-family: "Roboto", "Helvetica", "Arial"; text-transform: uppercase; margin: 10px 15px 10px 0; padding: 10px 15px; border-radius: 2px; text-decoration: none; font-weight: 300; border: none; outline: none; line-height: 100%; -webkit-transition: background 0.3s ease, color 0.3s ease; -moz-transition: background 0.3s ease, color 0.3s ease; transition: background 0.3s ease, color 0.3s ease; } .tas-button:hover, .tas-button:active { cursor: pointer; }