Customer Service Representative Supervisor

Come and make a difference with us

At Western Bay of Plenty District Council, everything we do is about making the everyday better — and helping our communities thrive, now and into the future.

Western Bay is a District undergoing significant growth and transformation. From planning for future communities to delivering the infrastructure that supports them, we’re focused on getting the fundamentals right — and preparing for what comes next.

We’re also focused on our people. At Western Bay, we believe in investing in and empowering our teams to grow, lead, and achieve their goals. Because when our people thrive, our communities do too.

If you're motivated by making the everyday better, helping people thrive, and leaving things better than you found them — we’d love to hear from you.

The opportunity

• To lead and mentor a small but busy team at the Ōmokoroa Library and Service Centre.

• Be committed to delivering exceptional customer services and love working with people.

This role is 8am-5pm Monday- Friday and 8:45am-12:15pm on rostered Saturdays.

To set you up for success, you’ll have

• Genuine customer focus

• Attentive and active listening skills, and be a clear communicator

• The ability to learn quickly when facing new challenges

• Excellent organisation and planning skills

• The ability to bring out the best in others

• The talent to build rapport, and put others at ease

• A high level of accuracy and an eye for detail

• A current full driver's licence

What we offer

• Five weeks annual leave

• A competitive employment package - including subsidised medical insurance

• Sick leave on commencement of employment

• Learning and development opportunities

• Access to wellbeing resources and workplace support

• Free onsite parking

Applicants for this position should have NZ residency or a valid NZ work permit.

For further information please call Julia Edgecombe on 0800 926 732.