Customer Manager - Consumer Goods

This role is based in our Auckland NZTE office.

Who are we

Te Taurapa Tūhono | New Zealand Trade and Enterprise (NZTE) purpose is simple – to grow companies internationally, bigger, better and faster, for the good of New Zealand. You would be joining the Export Customer team - we are a friendly passionate team of commercially astute ambitious Customer Managers.

What you'll be doing

In this role, you will manage a portfolio of New Zealand brands predominantly in the Consumer Goods sector. Leveraging your commercial know how and networks, you will support businesses’ growth strategies across a variety of verticals, including some Food and Beverage.

This position is ideal for someone who is highly commercial, enjoys working at pace, and is driven by the opportunity to help businesses grow so they can export to the world. You will work closely with your portfolio of customers to deeply understand their businesses.

You will support them as they navigate challenges and opportunities while shaping their international growth strategies - you will know what it takes for a DTC or B2B2C business to drive success and grow across retail and digital channels. Together, you'll build a work programme to help them achieve their goals. You'll be a trusted and empathetic communicator, coach, and problem solver, connecting your customers to the right experts and tools to facilitate their success.

What you'll need to be successful

You will have a strong understanding of the New Zealand export business ecosystem, with deep knowledge of the Consumer Goods industry, what it takes to successfully grow a business, and the international landscape. A self-starter who embraces change and enjoys working at pace, you'll work independently while building strong relationships across NZTE's global network.

Your enthusiastic attitude, proactive nature, problem-solving skills, and ability to work effectively in virtual teams will be critical to your success. You'll also be tech savvy, with experience across CRM systems, marketing, go-to-market strategy, and business models. You'll be curious about emerging technologies, including AI, and motivated to leverage new tools to improve customer outcomes, productivity, and ways of working.

You will also:

• Be a skilled communicator, capable of building rapport, influencing others, and developing trusted relationships across all levels and types of organisations.
• Bring energy, curiosity, and enthusiasm to the role, contributing to the positive culture within our team.
• Be commercially astute and able to provide practical, actionable business advice to help exporters grow internationally.
• Demonstrate resilience and adaptability, with a willingness to roll up your sleeves and work alongside your customers.
• Show a growth mindset, with a strong interest in embracing innovation, including AI-enabled tools and approaches, using them to drive better customer outcomes, improve efficiency, and support smarter decision-making.

The Position Description can be found here: Customer Manager

Why you’ll love working here

NZTE offers flexible working arrangements of 3 days in the office (or out with customers), a fun and stimulating environment, with a unique opportunity to develop and access world class business networks and work with a talented, diverse international team.

If this opportunity sounds like you and you want to be part of an organisation with a mission to support kiwi ingenuity around the world, we'd like to hear from you.

What's next

Please apply online attaching a CV and cover letter by 18 July at 11:59pm NZT.

This role is banded NZ Level 17.

Please note: The legal right to live and work in NZ is required to apply for this role.

New Zealand Trade and Enterprise (NZTE) is an equal opportunity employer. At NZTE it is all about our people and we seek diversity of thought; we welcome and encourage you to apply regardless of ethnicity, gender, religion, age, sexual orientation, gender identity, neurodiversity or disability. If we need to make specific accommodations in any part of the interview process, please note this in your application or discuss with the recruiter.