Enterprise Support Lead

Reference # 34741

Closes on 10 Jul 2026 17:00

Location(s) Auckland Office, Hamilton Office

Expertise Administration, Contact Centre, Credit Control, Customer Service, Operations

Job level(s) Experienced, Management

Work type(s) Fixed term full-time

In the moment, for the future

At Genesis, care shows up in so many ways. We’re a place where support runs deep, knowledge is shared freely, and people feel seen, heard, and valued. Whether you’re just starting out or bringing years of experience, you’ll find a team that lifts you up and helps you thrive. If you’re looking for a workplace where wellbeing and belonging are part of the DNA, you’ve found it.

What you’ll do

This is a 6-month fixed-term maternity leave cover, offering the opportunity to step into a leadership role where you can make an immediate impact.

As Enterprise Support Lead, you'll provide day-to-day leadership to a team that supports our Enterprise customers. You'll coach, guide and develop your team while ensuring high-quality service, operational efficiency and strong customer outcomes.

Working closely with Sales, Relationship Managers and teams across the business, you'll help deliver a seamless customer experience while identifying opportunities to improve processes and ways of working.

Some of the key responsibilities are

Lead, coach and support a small team to deliver consistent, high-quality customer service.

Guide the team in preparing customer pricing that is competitive and commercially sound.

Support Sales and Relationship Managers with customer onboarding, account management and credit support.

Oversee customer enquiries, contract renewals, account updates and billing accuracy.

Work across teams to resolve issues and deliver a seamless customer experience.

Drive continuous improvement, support change initiatives and ensure effective use of systems and processes.

What you'll bring

You'll be an experienced customer operations leader who enjoys developing people, building relationships and creating efficient ways of working. You'll thrive in a collaborative environment where no two days are the same.

We're looking for someone with

At least 3 years' experience in a back-office customer support environment.

Proven leadership, coaching or team coordination experience.

Experience in contract administration and delivering excellent customer service.

Strong organisational skills with the ability to manage competing priorities.

Confidence working across multiple systems with a focus on accuracy and continuous improvement.

Strong communication and stakeholder management skills.

Experience within the electricity, gas or broader utilities sector would be beneficial. B2B sales experience or a Degree in Commerce would also be an advantage.

How we'll help you thrive

At Genesis, we know that every moment matters - it's not just about the mahi today, it's also all the other benefits that set you up for a thriving future.

We're proud of our strong culture, which makes Genesis a great place to work. Ensuring our people are safe at work and can be themselves is crucial, and this is reflected in our focus on safety and wellbeing.

We believe embracing diversity, embedding equity and being intentional about inclusion are essential to making Genesis a strong, innovative workplace where different backgrounds, perspectives and ideas thrive.

Ready to join us?

If it's opportunity and growth you crave, in an environment where support, respect and togetherness run deep, Genesis could be calling your name. Now's the time to discover more, and to explore your next step with a company that can take your career great places. This could be your moment,