Customer Service Officer

Posted: 02/07/2026

Closing Date: 12/07/2026

Salary: $62,000.00 - $69,000.00

Job Type: Permanent - Full Time

Location: Blenheim, Marlborough

Job Category: Council Operations Department

Mo tēnei tūranga mahi | About the role

Do you enjoy working in a team, have a passion for customer service and connect well with a wide range of people? We are seeking a positive, loyal, enthusiastic individual as the first point of contact to assist in providing excellent customer service to our community and staff.

To be successful in the role, you will thrive in a fast-paced environment, be confident in navigating multiple systems and utilising resources to exceed customer expectations. You will answer queries and provide information on Council’s wide range of community services, receive payments and direct enquires to the correct departments to name a few. The role will see that no two days are the same and will include a mixture of face to face, phone interaction and digital channels, therefore, confidence in all these areas is necessary.

We are seeking to fill a full-time, Monday to Friday position.

Ngā āhuatanga kei a mātou | What we offer

We’re committed to building an inclusive, respectful workplace where diversity is celebrated and everyone has the opportunity to thrive. We welcome people from all backgrounds and support equitable opportunities, open-minded collaboration, and the growth of cultural understanding.

To enable our people to succeed and make an impact, we offer:

Life a nd income protection insurance, health insurance, enhanced leave and superannuation (conditions apply); and relocation support where applicable

A wage range of $29.00 - $33.00 per hour (this will depend on the knowledge, skills and experience you have to offer);

Strong health, safety and wellbeing focussed culture

EAP support, wellness initiatives and access to Marlborough Chamber of Commerce retail discounts

Meaningful work that supports our people and community.

Ko ngā wheako ōu | About you

You will need to be a team player, be adaptable, resilient, and have a can-do attitude. In your daily duties you will need to be able to multi-task, problem solve and use initiative without compromising on quality.

Customer Service Officers at Council need to be friendly, knowledgeable, and courteous to provide a great customer experience. This is backed by your excellent listening skills, clear verbal and written communication and confidence when communicating with people from all different walks of life.

Ko wai mātou | About us

Marlborough District Council is a dynamic, progressive organisation which prides itself on the professionalism it brings to managing a wide range of functions. Our vision is that over the next decade, Marlborough will become a globally connected district of progressive, high-value enterprise, known for its quality lifestyle, desirable location and natural environment.

Marlborough is unique for many reasons. The region offers an array of outdoor pursuits in a distinctive and picturesque landscape. With the Marlborough Sounds, the land and sea offer unlimited accessibility for sport and leisure.

If you have a passion for Customer Service and a desire to make an impact in your community with Council

Applications close 5.00 pm on Sunday, 12 July 2026.

For further information you can reach out to Jane Robertson (Customer Service Team Leader) on ***email_hidden***

We’re committed to ensuring our team goes home safe every day. Preferred candidates will be required to complete pre-employment checks to the employer’s satisfaction. These checks may include, but are not limited to, a criminal history check, confirmation of the right to work in New Zealand, and drug and alcohol testing for safety-sensitive roles.