Customer Transformation - Associate Director
PwC
Management Level
Senior Manager
Job Description & Summary
Kia ora
At PwC, our purpose is clear: to build trust in society and solve important problems.
This is a place to keep growing. You’ll learn from the best, take on meaningful challenges, and make a lasting impact for our clients, our communities, and Aotearoa.
Ngā Kōrero mo tēnei tūranga / About the role
PwC New Zealand is see kin g an experi enced Technical Delivery Lead to join our dynamic Customer Transformation team in Pōneke / Wellington . This role is ideal for someone with a strong Salesforce background who also brings broader enterprise technology experience across integration, cloud and digital platforms.
You'll combine hands-on technical expertise with delivery leadership, working clo sely w ith archi tects, developers and engineering teams while engaging confidently with business stakeholders to deliver complex transformation programmes. You'll understand front-office business processes, be comfortable navigating technical discussions, and ensure solutions are practical, scalable and aligned with client objectives .
As a trusted technical leader, you'll bridge the gap between business and technology - providing architectural guidance, leading delivery teams, managing technical risks, and helping clients achieve lasting business outcomes through technology.
Key responsibilities
- Lead the end-to-end delivery of Salesforce and enterprise technology transformation programmes, ensuring successful outcomes for clients.
- D eliver scalable integration solutions between Salesforce and enterprise systems using modern APIs and integration patterns.
- Provide delivery estimates and technical oversight across Salesforce, integration and broader technology solutions.
- Drive engineering culture, bridging the gap between business requirements and high quality engineering disciplin es.
- Provide technical leadership across multiple client engagements, guiding delivery teams, removing roadblocks, and ensuring high-quality execution.
- Apply Salesforce best practices while considering the broader enterprise architecture and technology landscape.
- Build trusted client relationships by providing strategic technical advice throughout the project lifecycle.
- Identify opportun itie s to expand existing client engagements and contribute to new business opportunities.
- Ensure all PwC delivery methodologies, governance and risk requirements are met throughout project deliver y.
- Leverag e AI and e merging technologies to improve delivery efficiency, quality and consistency.
- Mentor and coach consultants and techn ical team members, fostering a culture of collaboration, continuous learning and technical excellence.
Stay cur rent with Salesforce capabilities, integration technologies and broader digital transformation trends to drive innovation for our clients.
Ngā pūkenga kei a koe / Skills and experience
- Proven experience leading the delivery of complex Salesforce and enterprise technology programmes.
- Strong Salesforce platfo rm knowl edge, with experience across Sales Cloud, Service Cloud and/or Experience Cloud. Salesforce certifications are highly regarded.
- Experience designing and delivering enterprise integration solutions using APIs, middleware, and modern integration patterns.
- Broad understanding of enterprise architecture, cloud technologies, and customer-facing digital platforms.
- Strong technical background with the ability to engage credibly with architects, developers and engineering teams while translating technical concepts for business stakeholders.
- Experience leading multidisciplinary teams within Agile and hybrid delivery environments.
- Excellent stakeholder management and communication skills, with the ability to build trusted client relationships.
- Commercial acumen, with experience co ntributing to proposals, estimations and business development activities.
- Demonstrated ability to leverage AI, au tomation and emerging technologies to improve delivery efficiency, enhance customer experiences, accelerate solution development , and create greater value for clients.
A collaborative leadership style with a passion for mentoring others and fostering high-performing teams.
Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ
- Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals
- Growth - Global network; leadership development; A.I. tools and training; formal learning pathways
- Wellbeing - $250 annual well bei ng allowance; Life & income protection; Sonder/EAP/Headspace; 15 days ’ paid sick leave; group-rate health insurance (eligibility applies)
- Reputation - PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems.
- Flexibility - Flexible working; supportive coaching culture
- Time off - Two paid recognition days off provided each year during our annual summer shutdown period; purchase up to two extra weeks’ annual leave
- Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave
Mo te aha tāu e tatari ana? / What are you waiting for?
Hit the Apply Now button! If you want to learn about how you can grow and shine in your career at PwC, visit https://www.pwc.co.nz/careers.html
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
Yes