Customer Support Engineer - TNZ

We Go Beyond for A Safer World

The Role

We’re looking for a motivated and customer-focused Customer Support Representative to join our team in New Zealand. In this role, you’ll play a key part in delivering excellent service to our customers and distributors, while supporting the wider sales and operations team.

You’ll act as the link between customers, distributors, and internal teams—ensuring orders are processed accurately, delivered on time, and communicated clearly at every stage. This is a fast-paced, collaborative role where your attention to detail and problem-solving skills will make a real difference.

Key responsibilities include:

• Processing and managing customer orders through to delivery, ensuring accuracy and timeliness

• Maintaining clear and ongoing communication with customers, distributors, and internal teams

• Supporting the sales team and responding to requests promptly and professionally

• Building strong working relationships across the wider Tait team to support daily operations

You’ll be part of a high-contact, service-focused environment, working closely with both customers and colleagues to ensure a seamless experience from order to delivery.

Click to here to view Position Description.

About You

You’re someone who enjoys working with people, solving problems, and keeping things running smoothly. You bring a strong customer service mindset, along with the ability to manage detail in a busy operational environment.

To be successful in this role, you will have:

• Experience with customer order processing, ideally using SAP or a similar ERP system

• Confidence using Microsoft 365 applications

• A background in customer service or logistics, with strong problem-solving skills

• Strong communication skills and confidence engaging with customers and internal stakeholders

It would also be an advantage if you:

• Have experience in the radio or critical communications industry

• Enjoy learning new systems and processes

• Speak another Asia-Pacific language

You’ll also be reliable, proactive, and comfortable working as part of a team that values collaboration and continuous improvement.

What's in it for you?

We are an employer that is committed to making a difference for families and communities and supporting people to build rewarding careers. We achieve this through employing people who connect with our Values (Commitment to listen. Courage to Act and Integrity to Deliver) that underpin our way of working together. We are committed to investing in our people, developing both individuals and teams to support a high-performance culture.

• We prioritise your wellbeing through health insurance after 12 months, annual flu vaccinations and extra sick leave in your first year.
• We provide a comfortable work environment through modern office facilities with free onsite parking, gym, and café.
• We recognise your commitment through long service benefits.
We balance work with fun through our active social club!

For more than 50 years, Tait Communications has been designing, delivering, and supporting critical communications networks for public safety, transportation and utility customers around the world. Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices that spans the globe.

Our employees value being part of a creative team committed to providing technological solutions that make a real difference to the communities we support. By joining Tait, you'll be joining a community of people with a wealth of knowledge and expertise, who care deeply about their work and the genuine impact it has for our customers, and who support each other to grow and develop.

Diversity & Inclusion Statement

Tait Communications is committed to fostering a diverse, equitable and inclusive workplace where everyone feels valued, respected and empowered to succeed.

We are encourage applications from all backgrounds to apply.

How to Apply

Sound like your kind of role? If you are looking to take the next step in your career and are ready to work for a high performing organization, alongside talented people, please submit your application with CV and cover letter via our online careers site. Only applications submitted through the official application process will be considered.

Applications will be assessed as they are received, and your CV will be held unless you contact us to request this to be removed.

For more information about the company, our products and solutions offered to our customers, please visit our website: www.taitcommunications.com

We are encourage applications from all backgrounds to apply.