Customer Service Coordinator | Part time

• $29.20 per hour + night rate allowance until 6am
• Monday to Friday 5am-11am and Saturdays 6am-12:15pm
• Location: Auckland - Albany Retail Hub

Imagine a job where you can help Kiwi businesses grow, connect whānau across the world, uplift communities, and spread joy, all in a day's work. Well, are you up for it? If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team.

Kōrero Mō Te Tūranga – About The Role

Based at our Auckland – Albany Retail Hub, our Customer Service Coordinator, whilst having no direct reports, will, nonetheless, play a key role supporting the Corporate Retail Manager to coordinate the resources on site. They are the day-to-day linkage between the Box Lobby staff and the Corporate Retail Manager, ensuring that the resourcing for the day is where it needs to be, and that the principles of the Collective Employment Agreement (CEA) terms are being applied correctly to individuals in the distribution of workloads. They may also support operations for Customer Service focused teams as required.

Mōu - About You

• Be available to work Monday to Friday 5am-11am and Saturdays 6am-12:15pm
• Must have a minimum of restricted drivers licence
• Strong customer service experience with a focus on delivering a quality service.
• Problem solving skills – can you think on the fly and find the best outcomes?
• Administration and strong computer skills
• Interpersonal skills that support a team environment where staff enjoy coming to work everyday
• Ability to prioritise workloads for the team and communicate any changes effectively

He Aha Te Pai - What you'll love about us!

• Learning and development opportunities to help support your career goals
• A value's driven organisation that supports and respects its employees
• A safe and secure work environment
• A stable, government owned agency who isn't going anywhere!

Benefits

At NZ Post, we know what values we hold and the exciting direction we are taking our business. Alongside the opportunity to work with an outstanding team, our permanent employees enjoy a wide variety of benefits including:

• Special rates on fantastic holiday home accommodation around New Zealand
• Full use of a Wellness portal to help you lead a long, happy and healthy lifestyle
• An Employee Assistance programme to support you when you need it

All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check.

NZ Post is a values-based organisation and the behaviours and attitudes that will underpin our culture and future success are: Bring the real you- Stronger together- Deliver the best.