Out of Home (OOH) Customer Manager – NZ Ice Cream

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What Truly Sets Us Apart Is How We Work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role

Externally facing, the OOH Customer Manager is responsible for managing and growing a portfolio of Out of Home customers, with primary focus on Petrol & Convenience customers. The role owns customer relationships, Joint Business Plan development and execution and commercial delivery across assigned accounts.

The role translates customer and channel strategies into actionable plans that deliver sustainable growth in turnover, profitability, trade spend effectiveness, customer profitability, and market share. Success requires strong commercial acumen, customer relationship leadership, analytical capability, and the ability to create and present compelling propositions that align with customer needs.

• Manage a portfolio of OOH customers, with primary accountability for Petrol & Convenience customers
• Build strong relationships with customer stakeholders and act as the key commercial contact for assigned accounts
• Develop and execute Joint Business Plans that deliver shared long-range category and commercial objectives
• Deliver customer-level targets across turnover, profit, trade spend, customer profitability, market share, distribution and execution
• Translate customer and channel strategies into practical plans across range, price, promotion, activation, investment and execution
• Conduct regular customer business reviews and category reviews, using data and insight to identify growth opportunities, risks and required actions
• Manage pricing, promotional planning, and trade investment to ensure activity is commercially sound and delivers strong ROI
• Create and present compelling, insight-led customer propositions that align with customer needs
• Analyse large extracts of data to draw insights, build recommendations and support decision making
• Partner with internal teams to ensure customer plans are aligned, executable and delivered effectively in market
• Track customer performance, promotional effectiveness, trade spend and customer plan delivery
• Maintain strong operational discipline across reporting, customer follow-up, promotional evaluation, forecasting inputs and data maintenance

We're Looking For Someone Who

• Has experience in FMCG account/customer management, trade marketing, category or field sales (3+ years) and can operate confidently across NZ retail, Convenience, Petrol & Convenience or OOH channels with exposure to impulse, snacking, beverages, ice cream or other high-frequency categories is preferred
• Brings strong skills in
• customer relationship management and delivering commercial outcomes
• commercial acumen, including pricing, promotions, trade spend, customer profitability and category growth.
• analysing data and translating insights into clear, actionable recommendations
• stakeholder management across internal teams and external customer
• Thinks end-to-end and takes ownerships for results
• Is comfortable working in a fast-moving, evolving organisation
• Values collaboration, clarity and low-ego ways of working

What You'll Get

Alongside meaningful work and strong development, we offer a reward package that typically includes

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities
• Specific benefits vary by location

#TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

• Roles with real accountability and visible impact
• Free to move fast, experiment and challenge how things are done
• Continuous learning and development as the business grows
• Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional Information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic. We encourage people with all backgrounds to apply including Aboriginal and Torres Strait Islander Peoples, and Māori and Pacific Peoples.