Business Performance Coach

• Supportive and inclusive team environment where you matter
• Enjoy 4 wellbeing days per year for re-charging when you need it
• Flexible work arrangements to work for you

Are you a highly effective leadership coach who can work with senior leaders to lift performance, not just talk about it?

This role is about strengthening how leaders lead, coach, and deliver outcomes through their teams. You’ll work directly with Customer Business senior leaders to embed disciplined performance practices and build true leader capability.

We’re looking for a Business Performance Coach to join our Customer Business team—someone who is confident coaching at senior levels, can challenge constructively, and knows how to turn insight into sustained performance outcomes.

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

As a Business Performance Coach, you’ll work with leaders to embed a consistent, leader-led approach to performance, coaching, and customer outcomes.

This is not about coaching teams directly. Your focus is lifting leaders’ capability so they confidently plan, coach, review, and follow through on performance within their own teams.

Your work will focus on:

• Coaching senior leaders to lead performance with clarity, discipline and consistency
• Building strong leadership rhythms (daily, weekly, monthly, quarterly) that drive outcomes
• Lifting leaders’ ability to observe, give clear feedback and follow up effectively
• Using performance insights and data to focus effort where it matters most
• Influencing and challenging leaders to embed sustainable performance practices
• Partnering with Capability and Learning teams to ensure coordinated uplift

Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters

• Deep experience as a leadership coach, including coaching senior leaders in complex environments
• Proven ability to shift leader behaviour and embed sustained performance improvement
• Strong understanding of performance systems, coaching disciplines, and leader-led routines
• Confident using data and performance insights to diagnose and prioritise uplift
• Ability to build trust quickly and challenge constructively at a senior level
• Experience in large, customer-facing or regulated environments is beneficial

Tono mai | Apply Now – Applications close on Sunday 12th July 2026. We will be reviewing applications as they come in and may close the ad early.

For more detail, please refer to the Position Description: Business Performance Coach

Ko tātou tēnei - Hei hāpai ake i a koe | This is us. Where you matter.

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work – this is Kiwibank. A place where you can belong and thrive. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.