Reservations Specialist (Mandarin Speaking)

Are you fluent in Mandarin and English, and passionate about delivering exceptional customer service? RealNZ, a leading tourism company, is looking for a talented Reservations Specialist to join our team at our Queenstown office.

As Reservations Specialist, you’ll be the friendly voice and helpful guide behind the scenes, assisting guests and trade partners with bookings for our incredible experiences. From answering calls and emails to managing reservations and driving sales, you’ll make sure every interaction is professional, timely, and full of RealNZ hospitality.

If you love travel, have excellent communication and sales skills, and want to be part of a dynamic team dedicated to showcasing the beauty of Aotearoa, this is the place for you.

What We're Looking For

• Fluency in Mandarin and English (additional languages are a bonus!)
• Minimum 12 months proven experience in customer service, ideally in a contact centre or similar environment
• Strong written and verbal communication skills
• Knowledge of the travel industry and reservation systems is an advantage
• A motivated team player who thrives on meeting sales targets

If you're ready to bring your customer service skills to a dynamic tourism company and work in the heart of Queenstown, we'd love to hear from you!

What’s in it for you?

• Be part of a business that cares deeply about people, place, and the environment
• Enjoy some incredible staff perks! Bring a friend along to experience RealNZ's unforgettable adventures at a fantastic discount. Explore the Te Anau Glowworm Caves, cruise Milford & Doubtful Sound, dine at the famous Walter Peak and discover Rakiura. It's an amazing opportunity to experience the best of New Zealand without breaking the bank
• Free Cardrona x Treble Cone pass
• Medical insurance cover

Real People, Real Places, Real Experiences. Welcome To Real.

When's the best time to join the Real whānau? Now's good.

We're the conservation business that's enabled by tourism. We're helping the world, one guest at a time, fall in love with conservation. We're inspiring people to leave their places in better conditions than when they found them. We channel a guest-centric approach that fuels our genuine promise to deliver Aotearoa's most unforgettable experiences.

It's our workplace environment that makes careers at RealNZ more exciting than the regular job. Working for Real could mean you're based anywhere between a secluded island, a scenic fiord, and a snow-capped maunga. Our people, places, and workdays are a great and diverse mixture. It keeps us on our toes and adds value and passion to our work.

At RealNZ, we're committed to Equity, Diversity, and Inclusion. Guided by our values of Pono (Keep it real) and He waka eke noa (We're all in this together), we embrace and celebrate the unique perspectives and experiences that make our team stronger. Everyone is welcome here.

How To Apply

Click Apply now to be taken to our careers page

Please note that we will be interviewing candidates as they apply, and if the right person is found, we may close the role off to any further applications.

Job Details

Company RealNZ Reference # 43511 Posted on 30 Jun 2026 Closes on 20 Jul 2026 17:00 Location(s) Queenstown Expertise Contact Centre, Customer Service, Reservations Job level(s) Experienced Work type(s) Permanent - Full Time More details (document) PD_Reservations Specialist (Dec-25).pdf

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