Service Manager

Are you ready to make a difference every day?

He Kōrero Mō Mātou | About Us

Ka Puta Ka Ora Emerge Aotearoa is a national provider of mental health, addiction, disability, offender rehabilitation, wellbeing, and housing services. We believe that everyone is capable of living full and rich lives in their communities of choice. In every aspect of our work, we are committed to helping whānau (families) be the best they can be.

He Kōrero Mō Te Tūranga | The Role

We are looking for an experienced Service Manager to lead our EaseUp Youth Service based in Onehunga. EaseUp is a community-focused mobile service supporting rangatahi (young people) aged 12–24 with mental health and alcohol and other drug (AOD) challenges. In this role, you will provide clinical leadership and oversee a multidisciplinary team to deliver safe, responsive, and high-quality support to rangatahi and their whānau.

In this role, you will:

• Provide clinical leadership to ensure safe, effective, and culturally responsive service delivery for rangatahi and whānau
• Lead, coach, and support a team of clinicians and peer support specialists to deliver high-quality care
• Oversee service operations, including staffing, resource management, and budget responsibilities
• Build and maintain strong relationships with external stakeholders such as schools, Oranga Tamariki, and community organisations
• Drive continuous improvement, ensuring services meet best practice, contractual, and quality standards
• Support the development of effective referral pathways and collaborative care approaches
• Promote a culture of health, safety, wellbeing, and high standards of care across the service

He Kōrero Mōu | About You

You are an experienced and values-driven leader with a passion for improving outcomes for rangatahi. You bring clinical expertise, strong leadership capability, and a collaborative approach to working with whānau and community partners.

You will bring

• A full registration and current Annual Practicing Certificate under the HPCA Act 2003 (e.g. Registered Nurse, Social Worker, or Occupational Therapist etc.)
• A minimum of 6 years’ experience in mental health and addiction services, including at least 1 year in a leadership or management role
• Strong experience leading multidisciplinary teams and delivering youth-focused services
• Demonstrated ability to coach, mentor, and develop staff
• Must hold and maintain First Aid certification including CPR (or be willing and able to complete this)
• A full, clean NZ driver licence

Ko Tā Mātou Mahi | We Offer

Join us to experience a work environment where values are lived every day. You will be proud to apply your skills and make a difference.

We offer

• Salary range: $94,395.60 – $106,468.40 (depending on experience)
• Access to extensive wellbeing support – including counselling, budgeting advice, coaching services, and mental health workshops to support your hauora (wellbeing) and personal growth.
• Staff discounts with Southern Cross Health, PB Tech, Harvey Norman, Anytime Fitness, and more.
• Generous leave entitlements: including wellbeing leave, cultural leave, and study leave (where applicable).
• Ongoing training and development opportunities.
• Inclusive and supportive teams grounded in Te Tiriti o Waitangi and our Pou (guiding pillars).
• Opportunities to grow within one of Aotearoa’s largest for-purpose organisations.

Your Career. For People. For Purpose.