Brand Operations Manager

He whakahaere aronga-anamata a Mercury, e tuku ana i te pūngao me ngā whitimamao ki te mahi a tangata o Aotearoa, ā, he nui ake i tā ētahi atu. Waihoki, e para ana i te huarahi mā te pūngao whakahou me te whai i tētahi anamata toitū. Kei te iho ko tō mātou koronga. Tiakina te anamata, mā te tūhono i ngā tāngata me ngā wāhi o te inamata. He āki tēnei i a tātou ki te whakapau kaha kia hua ake ai he anamata pai ake mō ō tātou tāngata, mō ō tātou hapori, me Aotearoa.

Mercury is a bold future-focused organisation, providing energy and telecommunications to more Kiwis than anyone else, leading the way with renewable energy and working toward a sustainable future. At the heart is our purpose. Taking care of tomorrow: connecting people and place today. This pushes us to do all we can to create a better future for our people, our communities, and Aotearoa New Zealand.

Our teams at Mercury make a real difference to Aotearoa New Zealand by doing new and exciting things with energy, and our Customer business is entering an important next stage of growth and transformation.

As we continue to evolve, we’ve created a number of new roles to strengthen the way our Customer teams are set up for the future. These roles will support clearer accountability, stronger commercial ownership and better alignment across our channels, helping us stay efficient, customer-focused and future-fit.

Tā mātou arawātea | Our Opportunity

We're looking for a Brand Operations Manager to be the internal authority and creative engine that keeps Mercury's brand sharp, consistent, and evolving.

This role sits at the intersection of brand identity, operational excellence, and people leadership. You'll own the governance frameworks, processes, and ways of working that underpin great brand output across all touchpoints — and lead a team of designers to do their best work. If you're equally at home consulting on brand standards as you are building approval workflows, owning the governance framework that keeps Mercury's website brand-right, or managing the marketing operating budget, then this is the role for you.

Tāu e mahi ai | What you'll be doing:

• Owning Mercury's brand identity and design output — setting best practice for how the brand evolves, stays relevant, and shows up consistently across all touchpoints
• Building and maintaining governance frameworks, feedback and approval processes, and ways of working that enable high-quality, on-brand creative at scale
• Leading a small team of designers, and external partners, providing clear creative direction, coaching, and an environment where the best work happens consistently
• Acting as Mercury's internal brand consultant and educator — assessing opportunities, advising stakeholders, and lifting brand capability across the business
• Leading brand evaluation and operations, including budget management, resourcing, and continuous improvement of brand processes
• Driving internal brand activation — bringing the Mercury brand to life for our people, not just our customers
• Owning Mercury's website brand governance framework — setting and maintaining standards for how the brand is expressed across all web pages, conducting regular audits, acting as brand approver for significant digital changes, and embedding brand thinking into the planning cycles of digital and content teams
• Partnering with the wider Brand & Marketing and business teams to ensure brand identity and operational foundations support campaign and strategy delivery

Tāu ka kawe mai | What you'll bring:

• Proven experience in brand operations, brand management, or a senior design leadership role, with a strong grasp of brand identity and governance
• A track record of building and improving operational frameworks — approval processes, ways of working, and feedback loops that drive better creative output
• Experience leading and developing a team of creatives, with a genuine commitment to getting the best from people
• Strong commercial awareness and confidence managing budgets and resourcing
• The ability to act as an internal consultant — influencing stakeholders, educating teams, and building alignment around brand standards
• Sharp creative judgement, knowing what good looks like and how to maintain it over time
• Experience working with digital and website teams on brand governance — including UX/UI design standards, page templates, and web content oversight — with the confidence to own brand sign-off on significant digital changes
• A collaborative, organised approach with the credibility to be Mercury's go-to brand authority internally

He aha te pai o te hono mai? | Why join us?

• Additional 5 days leave per annum (MyDays)
• $400 one off tax-free payment towards setting up your home office
• A diverse workplace where your unique abilities and talents will be recognised and encouraged
• Annual salary reviews with excellent parental leave policy, with the option to purchase additional leave
• The opportunities, career paths and facilities associated with working for one of New Zealand's largest multi-utility providers
• Flexible working policy - The autonomy and trust to work flexibly from our purpose-built premises and from home, recognising the value of this flexibility in the modern world
• Discounted health insurance and free life and income insurance
• Excellent well-being programme including up to $100 annual check ups and confidential assistance programme
• Gender affirmation leave and supportive bereavement leave to be taken when you lose anyone close to you, including your pet

Mercury is a learning organisation that is committed to providing you with opportunities to grow and develop that will benefit you now and in the future. Part of your role includes building your skillset and mindset through a variety of ways. We believe this creates an energised, innovative and agile work environment where you will feel valued.

E koekoe te tūī, e ketekete te kākā, e kūkū te kererū

Every voice has its place – and together, we thrive.

At Mercury, we believe that having a team of individuals with different backgrounds, experience and capability working together makes us stronger and better as an organisation. We know that some candidates may only apply for a role if they meet all of the criteria. If you want to join our team, we encourage you to apply for any role that matches your skills, capabilities and interests, even if you aren't sure if you meet all of the criteria.

Please click 'apply' to submit your application. If you require accessibility or assistance support from us during the application and selection process, please reach out to [email protected]. Please do not apply via this email address.

A full position description is available below. Applications close 10th July 2026 at 5:00pm. Please note that Mercury retains the right to bring a particularly strong candidate through to interview more quickly.