Credit Controller

· Hands-on credit control role with real variety

· Work across customer accounts, payment arrangements, and debt recovery

· Internal finance team role where accuracy, judgement, and communication matter

Use your credit control experience in a role with responsibility, detail, and regular customer contact.

About the role

We’re working with a well-established Hawke’s Bay organisation looking for a Credit Controller to join their internal finance team.

This is a practical, hands-on role focused on managing outstanding customer accounts, supporting payment arrangements, keeping accurate records, and helping ensure collection activity is followed up properly.

It’s not a role where you’ll be doing the same thing all day. You’ll be dealing with different account types, speaking with customers, working with internal teams, preparing reports, and supporting debt recovery processes where needed.

The role needs someone who can be clear and professional with people, especially when conversations are not straightforward. You’ll need to be resilient, organised, accurate, and able to balance firm follow-up with good customer service.

What you’ll actually do

• Manage credit control and debt collection activity across a range of customer accounts

• Contact customers by phone to follow up outstanding payments

• Discuss, arrange, and monitor repayment plans

• Follow up missed payments, failed payments, and overdue balances

• Keep accurate notes and records of customer contact and collection activity

• Work with internal teams to manage account follow-up and resolve queries

• Prepare reporting on credit and collection activity

• Liaise with external parties where needed, including debt collection agencies and legal contacts

• Support escalation processes where required

• Contribute to credit management policies, processes, and procedure improvements

This opportunity could be for you if you have…

• Experience in credit control, collections, accounts receivable, customer service, or a related role

• A good understanding of credit control processes and collection activity

• Confidence speaking with customers about outstanding payments

• The ability to stay calm and professional during difficult conversations

• Strong attention to detail, accuracy, and organisation

• Clear communication and negotiation skills

• The ability to manage changing priorities and keep things moving

• Sound judgement when working with confidential information

• Confidence working independently and as part of a wider team

• Good Microsoft Office skills, especially Excel and Word

What’s on offer?

• A varied credit control role within an internal finance team
• Responsibility across customer contact, collections, reporting, and repayment arrangements
• The chance to work with a wide range of internal teams and external contacts
• A role where accuracy, resilience, and communication skills genuinely matter
• A practical, people-focused finance role with real responsibility
• Genuine room for growth with clear career development opportunities
• The position will offer a well-rounded salary & benefits package including a competitive salary plus 4% KiwiSaver employer contributions after 12 months, birthday leave, flexible/WFH options, study support, an active social club and enhanced leave entitlements after tenure in the position
• Other wellbeing perks include discounted fitness memberships and savings with selected retail partners, free flu vaccinations, access to EAP services, and access to a Southern Cross group scheme
• The role also offers relocation assistance for candidates moving to the region

Ready for the next step?

If you’re experienced in credit control, collections, accounts receivable or a related role, and you’re looking for a practical role with responsibility and regular customer contact, we’d like to hear from you.

Apply online with your CV and cover letter. For a confidential chat or to review a copy of the job description please contact Chris Hart from Engage Recruitment Support on 022 041 5176 or ***email_hidden***

Please note the closing date for applications is the 12th of July 2026.