Facilities Coordinator

Cushman & Wakefield

Job Title

Job Description Summary

We are looking for Facilities Administrator to join our Westpac Facilities Management team. This role has a strong focus on KPI's and requires skillsets with excellent customer/contractor engagement, operational experience and administration skills.

Key Responsibilities

Manage reactive invoicing including resolving of any queries
Manage PPM invoicing including resolving of any queries
FM Billing files
Actively manage WIP to completion – ensuring work orders are closed and invoiced
Acting as the first point of contact for aged debt for both client and clients tenants
Preparation and review of Client Billing Files
Preparation of client reports (Expenditure Trends and Actual vs Budget tracking)
Attend and participate in client and vendor meetings. Present financial reports

What We’re Looking For

Minimum of five years administration experience, with at least two years in a facilities or property specific role.
In depth knowledge and experience in a facilities/property call centre environment
Problem-Solving Ability- Excellent problem-solving skills and the ability to think on your feet
Planning ability – ability to prioritise a varied workload
Customer Service Skills- Excellent customer service skills and effective communication skills (verbal and written)
Strategic Thinking - Ability to think strategically and prepare professional high-quality documentation ready for submission to the client
Development opportunity to move to a Facilities Co-ordinator role in the next year for the right candidate

INCO: “Cushman & Wakefield”