Retail Manager

About the Business

We are an established business operating in the retail and wholesale sector,

specialising in dairy superette operations, convenience retail products, electronic

cigarette and vaping product wholesale distribution. We are committed to providing

customers and business clients with reliable products, eicient service and

professional support.

Position Overview

We are seeking 2 motivated and experienced Retail Manager to oversee the daily

operations of our dairy superette and electronic cigarette/vaping wholesale business in

the Auckland region.

The successful candidate will be responsible for managing retail operations,

coordinating wholesale activities, achieving sales targets, supervising sta, managing

inventory, maintaining supplier relationships and ensuring excellent customer service

standards.

This role is suitable for someone with strong retail management skills, knowledge of

convenience store operations and the ability to manage a fast-paced retail and

wholesale environment.

Key Responsibilities

 Plan, organise, direct and coordinate the daily operations of the dairy superette

and wholesale business.

 Manage overall retail store performance, including sales operations, customer

service, stock availability and business growth activities.

 Develop and implement sales strategies to achieve revenue, profitability and

customer service targets.

 Monitor business performance, prepare sales reports, manage budgets and

control operational expenses.

 Recruit, train, supervise and evaluate retail sta to ensure eicient operations

and high standards of customer service.

 Prepare sta rosters, allocate daily duties, monitor attendance and ensure

eective workforce management.

 Manage inventory levels, purchasing, stock ordering, receiving, storage, stock

rotation and regular stocktakes.

 Coordinate wholesale supply operations for electronic cigarette and vaping

products, ensuring accurate ordering, distribution and stock management.

 Maintain relationships with suppliers, wholesalers and distributors regarding

product availability, pricing, promotions and supply arrangements.

 Monitor product demand, customer preferences and market trends to improve

sales opportunities and business performance.

 Oversee retail sales of dairy products, convenience items, electronic cigarette

and vaping products in accordance with company policies and applicable

regulations.

 Ensure accurate processing of sales transactions, refunds, exchanges and cashhandling

procedures.

 Manage customer enquiries, complaints and service issues, providing

appropriate resolutions to maintain customer satisfaction.

 Maintain merchandising standards, product displays, promotional activities and

store presentation.

 Coordinate wholesale customer orders, maintain client relationships and

support timely product delivery.

 Maintain accurate records relating to sales, inventory, supplier transactions,

customer accounts and business operations.

 Ensure compliance with workplace health and safety requirements, privacy

obligations, security procedures and company policies.

 Identify opportunities for business improvement, expansion and increased

profitability.

 Build and maintain strong relationships with customers, suppliers and wholesale

clients.

Requirements

 A Diploma Level 5 or higher qualification OR

 Minimum 2 years’ experience in retail management, sales, administration,

wholesale operations or a related field.

 Strong understanding of retail store operations, inventory management and

customer service.

 Experience managing staff, suppliers and daily business activities.

 Excellent communication, leadership and organisational skills.

 Ability to manage multiple business functions in a busy retail and wholesale

environment.

How to Apply

If you meet the above criteria and have experience managing retail or wholesale

operations, we welcome your application