Business Manager - Customer

He whakahaere aronga-anamata a Mercury, e tuku ana i te pūngao me ngā whitimamao ki te mahi a tangata o Aotearoa, ā, he nui ake i tā ētahi atu. Waihoki, e para ana i te huarahi mā te pūngao whakahou me te whai i tētahi anamata toitū. Kei te iho ko tō mātou koronga. Tiakina te anamata, mā te tūhono i ngā tāngata me ngā wāhi o te inamata. He āki tēnei i a tātou ki te whakapau kaha kia hua ake ai he anamata pai ake mō ō tātou tāngata, mō ō tātou hapori, me Aotearoa.

Mercury is a bold future-focused organisation, providing energy and telecommunications to more Kiwis than anyone else, leading the way with renewable energy and working toward a sustainable future. At the heart is our purpose. Taking care of tomorrow: connecting people and place today. This pushes us to do all we can to create a better future for our people, our communities, and Aotearoa New Zealand.

Tā mātou arawātea | Our Opportunity

Our teams at Mercury make a real difference to Aotearoa New Zealand by doing new and exciting things with energy, and our Customer business is entering an important next stage of growth and transformation. As we continue to evolve, we’ve created a number of new roles to strengthen the way our Customer teams are set up for the future. These roles will support clearer accountability, stronger commercial ownership and better alignment across our channels, helping us stay efficient, customer-focused and future-fit.

Reporting to the Chief Customer Officer, we’re recruiting a Business Manager to the Chief Customer Officer (CCO) to play a key role in enabling performance, alignment and execution across Mercury’s Customer portfolio. This is a senior commercial and operational influencing role, working closely with the CCO to lead the rhythm, alignment and effectiveness of the Customer function. While this role does not have direct people leadership accountability, it carries significant influence across the portfolio and will help ensure the Customer business operates as a cohesive, commercially disciplined and strategically aligned unit.

This is a great opportunity to be part of a major transformation within one of New Zealand’s most recognised brands. You’ll work closely with senior leaders, gain exposure across the full Customer portfolio, and play a key role in shaping how we deliver for customers and the business. You’ll join a high-performing team with a strong sense of purpose, pace and energy. It’s an environment where you’ll be challenged, supported and given the opportunity to grow toward future senior leadership roles.

If you are commercially sharp, comfortable working with complexity, and motivated by the chance to help shape a business through transformation, we’d love to hear from you.

Tāu e mahi ai | What you'll be doing:

• Lead the operating rhythm, governance cadence and performance visibility across the Customer function
• Support the Chief Customer Officer with integrated business planning, prioritisation and execution across the Customer portfolio
• Drive performance management and commercial insight to support informed decision-making
• Connect activity across Customer Care, Customer Operations, Billing, Brand and Marketing, Pricing, Consumer P&L, Sales and Channel
• Translate complex information into clear insights, recommendations and action plans
• Prepare high-quality presentations, papers and updates for senior leadership, executive and board-level audiences
• Work with leaders across the Customer business to improve alignment, accountability and delivery
• Support strategic initiatives that contribute to Mercury’s broader Customer transformation
• Lead through influence, building trusted relationships and driving outcomes without direct people management responsibility

Role

We’re looking for a commercially sharp, highly capable operator who can work across strategy, performance and delivery. You may come from a consulting background, a business management role, or a similar senior commercial or operational role within a large, complex organisation. In addition, we are looking for:

• Tertiary qualification in Business, Commerce, Technology, or a related discipline, or equivalent body of knowledge.
• 8–12+ years’ experience in commercial, strategy, or general management roles.
• Strong P&L literacy and financial modelling capability.
• Experience managing cross-functional portfolios in a complex, customer-facing business.
• Advanced analytical capability and comfort working with performance data.
• Proven ability to influence at executive level.
• Experience in retail energy, telco, financial services, or other subscription-based sectors highly desirable.

Tā mātou e tuku nei | We offer:

He aha te pai o te hono mai? | Why join us?

• Additional 5 days leave per annum (MyDays)
• $400 one off tax-free payment towards setting up your home office
• A diverse workplace where your unique abilities and talents will be recognised and encouraged
• Annual salary reviews with excellent parental leave policy, with the option to purchase additional leave
• The opportunities, career paths and facilities associated with working for one of New Zealand's largest multi-utility providers
• Flexible working policy - The autonomy and trust to work flexibly from our purpose-built premises and from home, recognising the value of this flexibility in the modern world
• Discounted health insurance and free life and income insurance
• Excellent well-being programme including up to $100 annual check ups and confidential assistance programme
• Gender affirmation leave and supportive bereavement leave to be taken when you lose anyone close to you, including your pet

Mercury is a learning organisation that is committed to providing you with opportunities to grow and develop that will benefit you now and in the future. Part of your role includes building your skillset and mindset through a variety of ways. We believe this creates an energised, innovative and agile work environment where you will feel valued.

E koekoe te tūī, e ketekete te kākā, e kūkū te kererū

Every voice has its place – and together, we thrive.

At Mercury, we believe that having a team of individuals with different backgrounds, experience and capability working together makes us stronger and better as an organisation. We know that some candidates may only apply for a role if they meet all of the criteria. If you want to join our team, we encourage you to apply for any role that matches your skills, capabilities and interests, even if you aren't sure if you meet all of the criteria.

Please click 'apply' to submit your application. If you require accessibility or assistance support from us during the application and selection process, please reach out to [email protected]. Please do not apply via this email address.

A full position description is available. Applications close Friday, July 10th at 5:00pm. Please note that Mercury retains the right to bring a particularly strong candidate through to interview more quickly.