Donor Care & Conversion Lead

Donor Care & Conversion Lead - Waipuna Hospice

Are you…

passionate about making a real difference in your community?

• someone who thrives on turning conversations into lasting supporter relationships?
• confident on the phone, with the ability to influence, engage, and inspire others?
• organised, proactive, and driven to achieve results while delivering exceptional care?

Don’t miss this exciting opportunity to join our team in Tauranga and help grow and nurture the lifeblood of our organisation - our amazing supporters.

INTRODUCTION

At Waipuna Hospice, we’re all about delivering compassionate end-of-life care across the Western Bay of Plenty. Our goal is to provide responsive, person-centred care to people living with life-limiting illnesses - often in the comfort of their own homes, as well as in our welcoming inpatient unit in Te Puna for those who need extra support.

We’re a charity powered by passion, courage, teamwork, and community spirit. Our funding is made possible by the generosity of our donors, our fundraising heroes, and our busy charity shops with partial support from the government.

We believe that great care starts with great people, and that’s where YOU come in!

We’re looking for a motivated and relationship-focused Donor Care & Conversion Lead to deliver exceptional supporter experiences while growing and strengthening our donor community.

About The Job

This role is at the heart of our fundraising success - combining donor care, relationship building, and growth.

As the Donor Care & Conversion Lead, you will:

• Deliver outstanding, empathetic donor care to our supporters
• Build relationships that turn first-time supporters into long-term donors
• Grow regular giving, retention, and supporter engagement through calls, follow-ups, and delivering targeted campaigns
• Use insights to continuously improve how we engage with our community

You’ll play a key role in maximising fundraising income whilst ensuring every supporter feels valued, connected, and inspired to continue their journey with Waipuna Hospice.

About You

You’re someone who brings both heart and results - balancing exceptional customer care with a strong focus on outcomes.

You will bring:

• Proven experience (3+ years) in donor care, customer service, sales, or relationship management
• Confidence in phone-based engagement, with the ability to influence and convert
• Demonstrated success achieving targets related to conversion, retention, or revenue
• Strong communication skills and high emotional intelligence
• Experience managing multiple priorities in a fast-paced environment
• High attention to detail and experience working with CRM/database systems

What would also be beneficial is:

• Experience in fundraising, not-for-profit, or healthcare environments
• Knowledge of donor stewardship, supporter journeys, and campaign delivery
• Experience growing regular giving or retention programmes

Most importantly, you’ll bring a genuine passion for connecting with people and making a difference in your community.

What We Offer

• A fun, friendly and supportive team environment
• Excellent working conditions
• Staff wellness programmes because we care about our people
• Ongoing professional development opportunity (we want you to grow)
• A competitive remuneration package
• Discounts to local dentists, pharmacies, and health insurance
• Free onsite parking

Our Purpose

To champion equitable end-of-life care for our communities.

Our Vision

A world where there is compassionate end-of-life care for all.

Our Values

We are inclusive IKotahitanga

Everyone matters

We are courageous IKia Mānawanui

Be brave

We make it simple IKia Ngāwari

Make it easier

We are guardians IKaitiakitanga

Caring about today and tomorrow

COME AND JOIN US

We are committed to working with local Iwi and promoting equity and inclusivity across the organisation in support of our values. We welcome applications from diverse backgrounds and cultures.

Many skills and experiences have shaped you into the unique person you are. Not all skills and experiences are gained in classrooms or formal employment. If you gained your experience through whanau life, community or volunteering (mahi aroha) then we encourage you to apply and share your story with us in your cover letter.

Waipuna Hospice acknowledges and respects individual diversity and spiritual needs, ensuring a safe and supportive environment. In your application we want to see the real you, share your story and become part of ours.

TO APPLY

If you're ready to join a dynamic team and make a real difference, apply now!

Our application process might include interviews, job testing, reference checks, and pre-employment screening (we want to make sure you're as awesome as we think you are!).

Applications will be reviewed as they are received and will remain open until the role is filled