Service Desk Analyst

Are you ready to take your technical skills to the next level in a fast paced 24/7 environment?

Join our ICT team and become a key part of the engine that keeps SkyCity connected, supported and operating around the clock.

M ōu | About You

You're an experienced support professional who provides excellent customer service, while solving technical issues. You'll bring:

• Proven experience in a Service Sesk or technical support role.
• Strong working knowledge of Windows 10, Active Directory, Office 365.
• Excellent written and verbal communication skills.
• ITIL experience or certification
• Familiarity with ServiceNow or another ticketing system

M ō te T ūranga | About the Role

Responsibilities

As a Service Desk Analyst, you'll be part of our 24/7 first point of contact for all technology related issues and requests across SkyCity's diverse and dynamic environment. You'll be responsible for:

• Providing phone, email, walk-in and service portal support across a 24/7 environment
• Logging and managing all incidents and service requests in ServiceNow
• Contributing to knowledge base documentation and service improvement.

Due to the 24/7 nature of our business, this role works on a rotating roster and availability to work night shifts is essential.

Ng ā painga | Benefits

We Offer a Great Range Of Perks Including

• A supportive and diverse company culture
• Work with people who care, are driven and energetic
• $2.50 cooked meals in our staff cafeteria
• Heavily discounted staff car parking and dry cleaning
• Free medical insurance
• Career progression
• Discounts at our outlets

We are a fast-paced, ever-changing business so if you're interested in joining our hard-working team, please apply online, we look forward to hearing form you!

At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us! Join us at SkyCity and be extraordinary by being you.

SkyCity takes its commitment to Host Responsibility seriously. Every member of our team, no matter their role, contributes towards SkyCity's culture of customer care