Customer Technical Engineer (3 Fixed-Term Roles to April 2027)

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Job no: HM6B6

Category: Information Management

• Provide hands-on IT support across Parliament in a varied, fast-paced technical role
• Use your technical expertise to troubleshoot, support devices, and improve customer experience
• 3 fixed-term roles available through to April 2027

Te tīma | The team

If there is one thing that we pride ourselves on above all else, it is our people, who are literally world-class. To support these wonderful people who lead and shape New Zealand’s democracy is the Parliamentary Service. A core part of that support is the IST team, made up of experienced people across a range of specialist functions.

You will be part of the IST Customer Service team, which is responsible for delivering high-quality support and service to parliamentary customers. The team manages technology incidents and requests through phone, email, in-person and self-service channels, while also championing a strong customer service culture across IST.

This is a dynamic, fast-paced environment where no two days are the same. You will work closely with skilled and supportive colleagues, providing frontline and onsite technical support across the Parliamentary precinct and to out-of-Parliament offices. It’s a collaborative, social team that values initiative, technical capability, and continuous improvement.

Mō te tūnga | About the role

Our Customer Technical Engineers play a key role in supporting Parliamentary staff and customers, including Members of Parliament, Ministers, and other parliamentary agencies.

This is a hands-on technical role responsible for providing advanced support across desktop and mobile environments. You’ll focus on troubleshooting, device provisioning, hardware and software support, and maintaining consistent, standardised technology platforms. You will also act as an escalation point for more complex issues and contribute to improving processes and support practices.

Key responsibilities include

• Troubleshooting and resolving complex hardware/software issues including Windows 11, iOS, Android, Microsoft 365 applications.
• Building, deploying and managing hardware and software requests.
• Supporting Electorate and Community offices and precinct stock logistics.
• Collaborating with vendors and internal teams.
• Providing guidance and knowledge-sharing across IST support squads.
• Building strong relationships between IST and our key customers

Tō kete | What you will bring to the role:

• Strong technical knowledge of Microsoft 365, Active Directory, networking, VPNs, and mobile platforms.
• Excellent troubleshooting and documentation skills.
• A proactive, customer-focused mindset.
• Ability to work independently and collaboratively.
• Flexibility to respond to urgent issues and work extended hours.

These are three fixed-term roles through to April 2027.

Why work for Parliamentary Service?

We offer a range of benefits including access to an on-site gym and pool, learning and development opportunities.

Our ever-changing environment allows us to be part of the action at Parliament, including attending question time, select committees and other key events. We offer a thorough induction, on-going development, and excellent working conditions in a supportive team.

Appointments will be based on skills and experience.

Me pēhea te tuku tono | How to apply

Applications close 11:59 Sunday 12 July 2026. All applications must be made online. If this is not possible or to arrange a confidential kōrero, please contact Fredwyn Kisona on ***email_hidden***

Please note: We will be screening applications as they are received and may close the advert early if we find suitable candidates. Interviews will begin shortly after the advert closes. You may be asked to complete a pre-interview screen via phone or video. Applicants must hold at least a Residency class visa.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

Note to Recruitment Agencies: We appreciate your interest, but we are not accepting applications from recruitment agencies currently. Unsolicited CVs received without written confirmation of acceptance from Parliament's talent team will not be received and Parliamentary Service and Office of the Clerk are not responsible for any fees related to unsolicited CVs.