Head of Energy & Head of Multi-product & Telco (2x Roles)

He whakahaere aronga-anamata a Mercury, e tuku ana i te pūngao me ngā whitimamao ki te mahi a tangata o Aotearoa, ā, he nui ake i tā ētahi atu. Waihoki, e para ana i te huarahi mā te pūngao whakahou me te whai i tētahi anamata toitū. Kei te iho ko tō mātou koronga. Tiakina te anamata, mā te tūhono i ngā tāngata me ngā wāhi o te inamata. He āki tēnei i a tātou ki te whakapau kaha kia hua ake ai he anamata pai ake mō ō tātou tāngata, mō ō tātou hapori, me Aotearoa.

Mercury is a bold future-focused organisation, providing energy and telecommunications to more Kiwis than anyone else, leading the way with renewable energy and working toward a sustainable future. At the heart is our purpose. Taking care of tomorrow: connecting people and place today. This pushes us to do all we can to create a better future for our people, our communities, and Aotearoa New Zealand.

Mō te tūranga | About the role

As Mercury's Customer business enters its next stage of growth and transformation, we've created two senior leadership roles - Head of Energy and Head of Multi-product & Telco, each leading a distinct category within Consumer Retail, with clearer accountability, stronger commercial ownership and category leadership.

Reporting to the GM Consumer Retail, these are the commercial decision-makers for their categories. You'll own your category strategy, portfolio architecture and P&L - setting direction through data and insight, shaping the proposition and customer-experience roadmap, and driving sustainable growth and customer value. With full commercial ownership of your category's performance, you'll have the autonomy to resolve ambiguity and make the consequential decisions that shape Mercury's retail portfolio.

The Head of Energy leads Mercury's largest category (electricity and gas); the Head of Multi-product & Telco leads broadband and mobile, driving multi-product household growth, and customer lifetime value. Both lead a team responsible for the portfolio of products, plans, propositions, CX design, product lifecycle and innovation - turning strategy into commercial outcomes.

Mōu | About you

You're a commercially sharp senior leader who takes ownership, sets the agenda and makes things happen - energised by a challenge, comfortable disrupting the norm and bringing others with you. You'll bring:

• 15+ years' experience in senior commercial or strategic leadership roles in complex, competitive, consumer-led organisations - ideally utilities, telecommunications, financial services or consumer retail.
• A track record of developing category strategy and portfolio architecture.
• Proven P&L ownership and delivery of commercial outcomes at scale.
• Proven people leadership; a track record of coaching, developing and retaining talent and building high-performing teams.
• Strong commercial acumen and a customer-led mindset, grounded in data and insight.
• The ability to operate with substantial autonomy in complex, competitive and regulated environments.
• Strong influence and communication skills; able to challenge assumptions, drive alignment across senior leadership and lead through complexity.

He aha te pai o te hono mai? | Why join us?

• Additional 5 days leave per annum (MyDays)
• $400 one off tax-free payment towards setting up your home office
• A diverse workplace where your unique abilities and talents will be recognised and encouraged
• Annual salary reviews with excellent parental leave policy, with the option to purchase additional leave
• The opportunities, career paths and facilities associated with working for one of New Zealand's largest multi-utility providers
• Flexible working policy - The autonomy and trust to work flexibly from our purpose-built premises and from home, recognising the value of this flexibility in the modern world
• Discounted health insurance and free life and income insurance
• Excellent well-being programme including up to $100 annual check ups and confidential assistance programme
• Gender affirmation leave and supportive bereavement leave to be taken when you lose anyone close to you, including your pet

Mercury is a learning organisation that is committed to providing you with opportunities to grow and develop that will benefit you now and in the future. Part of your role includes building your skillset and mindset through a variety of ways. We believe this creates an energised, innovative and agile work environment where you will feel valued.

E koekoe te tūī, e ketekete te kākā, e kūkū te kererū

Every voice has its place – and together, we thrive.

At Mercury, we believe that having a team of individuals with different backgrounds, experience and capability working together makes us stronger and better as an organisation. We know that some candidates may only apply for a role if they meet all of the criteria. If you want to join our team, we encourage you to apply for any role that matches your skills, capabilities and interests, even if you aren't sure if you meet all of the criteria.

Please click 'apply' to submit your application. If you require accessibility or assistance support from us during the application and selection process, please reach out to [email protected]. Please do not apply via this email address.

A full position description is available below. Applications close Friday, 10th July at 5:00pm. Please note that Mercury retains the right to bring a particularly strong candidate through to interview more quickly.

Job Details

Reference #

43284

Posted

26 Jun 2026

Closing

10 Jul 2026 17:00

Location(s)

Auckland, Tauranga

Expertise

Brand, Commercial Operations, Delivery Lead, Operations, People Leadership

Job level(s)

Experienced, Management

Work type(s)

Permanent full time