Experience Ambassador

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this opportunity involves: As a Concierge/Experience Ambassador at JLL, you'll be the vibrant heartbeat of our Auckland workplace, creating exceptional experiences for clients, employees, and visitors from the moment they arrive. Working closely with the Workplace Manager and Guest Experience Lead, you'll blend outstanding hospitality with operational excellence—managing everything from front-of-house services and event coordination to vendor oversight and facility operations. This dynamic role goes far beyond traditional reception duties; you'll be actively engaging with stakeholders at all levels, orchestrating memorable events, and ensuring our workplace runs seamlessly. At JLL, we are collectively shaping a brighter way for our clients, ourselves, and our fellow employees, and as an Experience Ambassador, you'll play a central role in bringing that vision to life every day. You'll also provide crucial support during emergency situations, manage IT assets, oversee procurement processes, and ensure our facilities meet the highest safety and operational standards. With 24/7 emergency call support responsibilities and the opportunity to work autonomously, no two days will be the same in this engaging, multifaceted position.

An overview of the role: Deliver warm, professional greetings and manage comprehensive reception services including visitor badges, meeting room bookings, guest escorts, onboarding logistics for new starters (access badges, parking, inductions, lockers, laptops), and all incoming calls and mail distribution

Coordinate workplace events alongside the Experience Ambassador and executive assistants, from ordering catering through client PO systems to organizing room setups, managing calendar invites, and ensuring all health and safety requirements are met

Maintain consumables inventory through regular stocktakes, conduct daily site walkthroughs to ensure client zones remain organized and clutter-free, and proactively update front-of-house documentation via OneNote and SharePoint

Manage vendor relationships and IT hardware assets to ensure service delivery meets quality standards, timelines, and budget requirements while adhering to client procurement guidelines, JLL best practices, and accurate asset tracking procedures

Implement and maintain JLL's Operational Risk Management (ORM) program, monitor building operations, recommend continuous quality improvements, ensure Critical Environment Management (CEM) requirements are met, and be available for 24/7 emergency call support and site attendance

Sounds like you? This is what we are looking for: Demonstrated track record of delivering exceptional customer service with a proactive, professional approach to stakeholder engagement and the ability to interact confidently with senior-level staff across multiple organizational levels

Strong administrative and organizational skills with proven ability to manage multiple complex operational matters simultaneously while meeting tight deadlines in rapidly changing situations

Knowledge of local occupational health and safety requirements with the ability to ensure compliance across all workplace activities, including emergency response procedures and business continuity planning

Excellent communication skills including strong verbal and written abilities, active listening, and confidence presenting to diverse audiences—because we believe the most effective teams are built when everyone is empowered to thrive

Self-motivated team player who exhibits a can-do attitude, works autonomously and efficiently, demonstrates honesty and trustworthiness, and builds effective relationships while remaining flexible, adaptable, and goal-oriented in balancing client and firm requirements

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.