Network Operations Centre Manager

Acusensus is an Australian technology success story with offices across Australia, the United States, and United Kingdom. Founded in 2018 Acusensus have developed world-leading technology focused on reducing road fatalities and injuries caused by distracted drivers. They are global in our aspirations & have some of the best (and smartest) team members on the planet. The Company is listed on the Australian Stock Exchange.

Our Purpose

Saving lives and avoiding injuries is their motivation. Acusensus use advanced imaging and Artificial Intelligence solutions to tackle difficult societal challenges that make communities across the globe safer. Every product and solution developed by Acusensus is designed to make roads safer for everyone. By striving to reduce vehicle crashes and related trauma, and ultimately save lives, Acusensus support governments and road authorities in promoting responsible driving behaviour.

About this Position

Road safety depends on more than technology - it depends on the people behind it. As NOC Manager, you will lead the team that keeps Acusensus’s Network Operations Centre running 24/7 across Auckland and Christchurch, ensuring our road safety solutions deliver reliably against our contractual commitments to NZTA.

This is a genuine people leadership role with real functional accountability. You will own the culture, performance, and capability of a distributed operational team - and you will be the primary point of accountability for NOC delivery to our client. If you’re a proven people manager who thrives in complex operational environments and takes genuine ownership of outcomes, this role was built for someone like you.

Key Responsibilities

• Lead the NOC team across Auckland and Christchurch - owning hiring, onboarding, performance management, and team structure.
• Design and implement the NOC’s performance measurement framework: KPIs, service standards, and structured reporting to senior leadership.
• Act as the primary point of accountability for NOC delivery against NZTA contractual obligations - attending governance meetings, owning SLA reporting, and managing client escalations.
• Develop and manage the NOC function’s budget, including resource forecasting and cost analysis.
• Proactively diagnose and resolve culture, conduct, and performance issues - designing interventions that create lasting change, not just short-term fixes.
• Embed a genuine safety culture and ensure the NOC meets its obligations under ISO 9001, ISO 45001, ISO/IEC 27001, and ISO 14001.

What You’ll Bring

Essential

• 5+ years’ experience leading teams, with a demonstrable track record of building high-performing, culturally aligned teams - particularly where culture has required active investment.
• Proven success leading geographically distributed teams across multiple sites simultaneously.
• Hands-on experience managing performance and disciplinary processes end-to-end, in partnership with HR/People & Culture.
• Experience representing a team or function in external client or stakeholder relationships, including SLA governance and contract performance reviews.
• Comfortable with budget management and resource planning at a functional level.
• Willingness and ability to travel regularly between Auckland and Christchurch, and to be available outside standard hours for escalations.

Desirable

• Experience working in or alongside a NOC, operations centre, control room, or equivalent 24/7 technology-enabled environment.
• Familiarity with regulated operational environments - road safety, transport, infrastructure, or similar.
• Understanding of ITIL or equivalent service management frameworks.

Benefits

• Make a tangible difference - Acusensus technology saves lives on New Zealand’s roads, and this role sits at the heart of delivering that mission.
• Lead with genuine authority - you will own the people agenda, performance framework, and client relationship for a critical operational function.
• Join a growing global company where capable leaders are given the space to lead and the support to succeed.
• Competitive salary package commensurate with experience, plus KiwiSaver contributions.