Digital Support Specialist
LGJobs
- Provide first and second-line technical support across Council's digital environment.
- Manage device provisioning, user accounts, access permissions, and Microsoft 365 services.
- Contribute to digital improvements that enhance the user experience across Council.
About the Role
As a Digital Support Specialist, you'll play a key role in keeping Council connected, productive, and supported. Working as part of our Digital Support team, you'll provide first and second-line technical support to staff across the organisation, ensuring they have reliable access to the devices, systems, and tools they need every day.
You'll be responsible for managing the full lifecycle of Council's device fleet, from provisioning and deployment through to maintenance and replacement, while also administering user accounts, access permissions, and licensing within Microsoft 365. Alongside resolving technical issues, you'll work closely with the wider Digital team to support technology rollouts, hardware deployments, and continuous improvement initiatives that enhance the user experience and strengthen our digital environment.
This is a hands-on role that combines technical troubleshooting, customer service, and proactive device and account management to help deliver secure, reliable, and modern digital services across Council.
About You
You'll be a customer-focused technology professional who enjoys solving problems and helping others get the most from their digital tools. Comfortable working in a fast-paced environment, you'll bring a practical and proactive approach to supporting users and managing technology assets.
To be successful in this role, you'll have:
- Experience providing first and second-line IT support across desktop, laptop, mobile, and Microsoft 365 environments.
- Knowledge of device provisioning, endpoint management, and hardware lifecycle processes.
- Experience administering user accounts, access permissions, and software licensing.
- Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
- Excellent communication skills and a commitment to delivering outstanding customer service.
- Strong organisational skills with the ability to manage competing priorities and maintain accurate records.
- A collaborative approach and willingness to contribute to team initiatives and continuous improvement.
Most importantly, you'll be someone who enjoys building positive relationships, embraces change, and takes pride in delivering reliable support that helps our people succeed.
What we can offer
- Great work-life balance with flexibility
- Career coaching and development
- Life insurance
- Wellbeing and volunteer leave
- Three days paid leave between Christmas and New Year
- Two weeks paid Partners Leave
- Sick leave from day one
- Continued KiwiSaver contributions during savings suspension
- Discounts with local and national businesses
Selwyn is New Zealand's fastest growing district. We have a fantastic quality of life, great communities, and a thriving economy. Our Council works actively with residents to provide the services and facilities that help our communities to thrive and grow.
Our head office is based in Rolleston (only 25km from Christchurch), which offers an enviable family lifestyle, outstanding local facilities and an easy drive to the ski fields, rivers and hills that make up Canterbury's stunning landscape.
Our values are important to us and represent the way we work: · Be a good human · Be brave - Think differently · Better together- Make it happen for Selwyn.
We honour Te Tiriti o Waitangi and we are committed to working with our Treaty partner to deliver on our obligations under Te Tiriti o Waitangi.
If you'd like to play a part in making Selwyn the best place to live, work and play, join us today!
To apply for this job go to: https://sdcjobs.co.nz/Vacancies & enter ref code: 6907427.