Senior Facilities Manager

Cushman & Wakefield

Job Title

Job Description Summary

We are seeking an experienced Senior Facilities Manager to lead service delivery and capital works across a major client account. This role is responsible for managing Minor New Works and Capex projects end-to-end while ensuring contractual KPIs, financial targets, and client expectations are consistently met.

Key Responsibilities

Deliver all FM services in line with the Master Services Agreement (MSA), ensuring KPIs are met and exceeded
Lead the planning, scoping, pricing, and delivery of capital and minor works projects
Provide technical advice and identify cost savings and operational efficiencies
Manage subcontractors to ensure quality, compliance, safety, and performance standards
Oversee financial performance including project budgets, WIP, invoicing, and reconciliations
Maintain strong client relationships, acting as a key point of contact and escalation
Ensure compliance with health, safety, and quality systems through regular site audits
Prepare and deliver client reports, project updates, and performance insights

Key Skills & Qualifications

5+ years’ experience in Facilities Management, ideally within an outsourced environment
Proven experience delivering capital works or minor projects ($50K–$2M range)
Strong technical background (trade or property-related qualification advantageous)
Demonstrated ability to manage subcontractors and service delivery performance
Financial acumen with experience managing budgets, WIP, and cost control
Strong stakeholder management and client-facing communication skills
Proficient in FM systems and Microsoft Office (Excel, Word, Outlook); JDE experience preferred
Ability to analyse data and produce clear, client-ready reports

Direct Reports: Facilities Coordinators (FCs) and Facilities Managers (FMs)

About You

Proactive, solutions-focused, and able to think on your feet
Strong problem-solving and decision-making capability
Highly organised with the ability to prioritise competing demands
Collaborative team player with leadership capability
Committed to delivering excellent customer service

INCO: “Cushman & Wakefield”