Billing Specialist

Reference # 34721

Closes on 05 Jul 2026 00:05

Location(s) Auckland Office, Hamilton Office

Expertise Administration, Finance

Job level(s) Graduate

Work type(s) Permanent full-time

In the moment, for the future

At Genesis, care shows up in the way we support each other, share knowledge, and take pride in doing things right. We’re a place where people feel valued, encouraged to grow, and trusted to make an impact. If you’re looking for a role where teamwork, learning and continuous improvement matter, you’ll find it here.

What you’ll do

As our Billing Specialist, you’ll play a key role in delivering accurate, efficient billing for our enterprise customers. You’ll work closely with teams across the business to resolve billing issues, maintain accurate records, improve billing processes, and support timely outcomes for customers.

Some of your key responsibilities include

Manage end-to-end billing processes, including invoice creation, account preparation, and resolution of outstanding or overdue bills.

Analyse and resolve billing discrepancies by collaborating with internal teams, including Corporate, Metering and Customer Service.

Ensure timely correction, finalisation and dispatch of problem bills to customers.

Maintain accurate records of billing activities and account statuses.

Monitor and streamline the billing cycle to improve timeliness and accuracy.

Support the implementation of procedures to reduce billing delays and enhance cash flow.

What you’ll bring

You’re detail-oriented, organised and comfortable working with data and systems. You enjoy problem-solving, take ownership of your work, and can balance accuracy with meeting deadlines. You also value collaboration and contributing to shared outcomes.

We’re looking for

Experience using problem-solving skills to resolve customer or billing-related issues.

Strong attention to detail and ability to work under pressure to meet deadlines.

Confidence following processes while thinking analytically to resolve issues.

Customer service or administrative experience, ideally in a billing or operational environment.

Advanced knowledge of Excel and SharePoint.

Basic SQL knowledge preferred, but not essential.

How we’ll help you thrive

At Genesis, we know that every moment matters, not just the mahi today, but the foundation you build for the future.

Some of our benefits include

Southern Cross medical insurance, plus life, trauma and income protection.

Electricity and gas discounts, plus 20 free Power Shout hours each year.

Up to 4% KiwiSaver matching, or 3% with our GenSaver allowance.

Flexible working and leave options to support balance and wellbeing.

Annual wellbeing allowance and access to Best Doctors for you and your whānau.

Career development opportunities in a highly specialised and respected team.

We’re proud of our inclusive culture, where safety, integrity, and diverse perspectives are valued and encouraged.

Ready to join us?

This is more than just a job, it’s your opportunity to contribute to meaningful work in New Zealand’s energy sector. If you’re detail-focused, collaborative and ready to make an impact, we’d love to hear from you. This could be your moment,