Relationship Customer Onboarding Specialist

• Start your career in banking at Kiwibank and join our Customer Onboarding team
• Excellent benefits including wellbeing days, subsidized banking, and insurance
• Based in Christchurch or Hamilton with hybrid work arrangements

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

Are you seeking your first step into the world of finance and banking?

Join Kiwibank and be part of a supportive, inclusive team focused on growth and continuous improvement. As a Relationship Customer Onboarding Specialist, you will help welcome business customers to Kiwibank by guiding them through the onboarding journey and ensuring a seamless start to their relationship with us.

In this role, you will:

• Set up customer accounts and profiles in our systems.
• Gather the relevant information and verify AML, CDD and Foreign Tax documentation ensuring customers meet compliance requirements.
• Set customers up with online banking.
• Manage inbound and outbound customer calls.
• Support process improvements and picking up continuous improvement projects.

Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters.

At Kiwibank, we will help you build on your strengths and develop new skills, but in the meantime, we would love to hear from you if you have some of the following skills and experience:

• A degree in Commerce or finance is preferred, but not essential.
• Prior banking contact centre or branch experience is beneficial.
• Strong process adherence, documentation, and attention to detail.
• Excellent communication with and relationship building skills with stakeholders and customers.
• Demonstrated skill in using digital tools and learning new technologies.
• An interest in contributing to process improvement initiatives.

You do not need to tick every box here to be considered! Above all we are looking for someone who embodies Kiwibank’s purpose and values, (Ngā Kauwaka), and someone who thrives in a vibrant and inclusive work environment.

Tono mai |Apply Now – Applications close on Wednesday 8 July. We will be reviewing resumes throughout the advertising period and may withdraw the ad at any time.

Ko tātou tēnei - Hei hāpai ake i a koe | This is us. Where you matter.

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.