Senior Delivery Lead - Operations

About the Company

We're a New Zealand-owned insurance and investment company with a difference. As a mutual, we're owned by our Members and make meaningful contributions to our community through our charitable foundation.

At MAS, you'll join a team that is:

• Motivated to make a difference
• Focused on delivering high-quality outcomes for our Members
• Guided by our values: Make a difference, In it together and Own it, do it
• Supportive, inclusive and committed to helping each other succeed

About the Role

We're looking for an experienced Delivery Lead - Operations to join our Transformation team and play a key role in supporting the delivery of work across our Innovation and Digital Operations squad. This role is a Fixed Term position for 12 months based in our Wellington or Auckland Office. This role is all about bringing clarity, structure and momentum to a busy operational and delivery environment. You'll help coordinate the flow of work across BAU activity, operational priorities and project demand, making sure priorities are clear, capacity is well managed, and delivery is sustainable, predictable and aligned to business outcomes.

Responsibilities

• Leading the day-to-day flow of work through the Innovation and Digital Operations squad, making sure BAU activity, operational priorities and project demand are visible, prioritised and delivered sustainably
• Coordinating squad delivery by managing priorities, sequencing work, surfacing blockers early and supporting timely decision-making
• Owning and maintaining integrated delivery plans across sprint commitments, BAU demand, milestones, dependencies, resource impacts and timelines
• Working with Product Owners, stakeholders and the squad to manage workload, balance BAU support with delivery commitments, and maintain focus on the highest-value work
• Applying fit-for-purpose agile delivery practices, tools and team rhythms that support predictable delivery, effective prioritisation and continuous improvement
• Managing delivery risks, issues, dependencies and workload pressures, escalating where needed to support momentum and transparency
• Creating clear visibility of delivery status, upcoming milestones, constraints and decisions needed so stakeholders can respond early
• Supporting governance and assurance activities, including planning, reporting, budgeting, risk management and stage gate requirements
• Using tools such as Azure DevOps, Jira and Confluence to support backlog hygiene, delivery forecasting, workflow management and reporting
• Building strong relationships across business, technology, EPMO and vendor partners to keep everyone aligned, coordinated and accountable
• Looking for opportunities to improve ways of working, team rhythms and delivery practices across the squad and wider MAS delivery environment

Qualifications

Experience in a delivery leadership, agile delivery or project delivery role within a platform, operations, technology or digital team

Required Skills

• Proven experience balancing BAU workload, operational priorities and project delivery demands in a cross-functional squad or team environment
• Strong understanding of agile delivery principles and practices, including Scrum, Kanban, iterative planning and continuous improvement
• Confidence supporting sprint planning, backlog refinement, estimation, prioritisation, dependency management and delivery forecasting
• Experience coordinating work across multiple stakeholders, managing sequencing and dependencies, and resolving delivery conflicts pragmatically
• Strong planning, prioritisation and organisational skills, with the ability to manage competing demands and make trade-offs visible
• Well-developed communication, facilitation and stakeholder management skills, with the ability to build trust across business and technology teams
• A practical problem-solving mindset, with the ability to identify blockers early, coordinate action and support timely decisions
• Strong understanding of delivery management disciplines, including planning, risk and issue management, budgeting, reporting and governance
• Experience using delivery and work management tools such as Azure DevOps, Jira and Confluence would be beneficial
• Financial acumen, including budget management, forecasting workload impacts and reporting variances
• A relevant delivery, agile or project management qualification or certification would be advantageous
• Alignment to MAS's purpose and values, with a genuine commitment to delivering great outcomes for our Members