Nerve Centre Operator

He kōrero mō mātou | About Watercare

Ki te ora te wai, ka ora te whenua, ka ora te tangata

When the water is healthy, the land and the people are healthy

Now is an exciting time to join Watercare, we're planning to spend $14 billion over the next 10 years to ensure we can continue to support our growing city in a climate-resilient way. When you average that out, that's an investment of $3.8 million every day!

He whakamārama mō te tūranga mahi | About the role

We have an exciting opportunity as a Nerve Centre Operator, to provide monitoring and coordination support to our water supply and wastewater operations/maintenance teams. This role will be based in our new, state of the art Nerve Centre. The Nerve Centre is a collaborative environment utilising evolving technology to deliver high performing operations and exceptional customer service. There will be opportunity for growth as the Nerve Centre matures.

Duties

In this role you will maintain water and wastewater system operations, manage alarms, schedule work and coordinate with our maintenance contractors. Other duties include, but are not limited to:

• Monitor data generated by our SCADA systems and escalate appropriately
• Provide a monitoring service for people, assets and security systems
• Maintain effective communications between the operating components of the business unit
• Ensure data capture and recording meets operations and control requirements
• Update data manually in the event of a data loss due to system failure.
• Receive and respond to telephone calls (staff, contractors & escalations)
• Operate radio equipment to contact staff or deal with emergencies.
• Create strong and successful working relationships with external and internal stakeholders

Ngā pūkenga e rapu nei mātou | About you

To Be Successful In The Role, You Will

• Have experience in using computerised database systems (SCADA)
• Demonstrate excellent verbal, interpersonal and written communication abilities
• Be detailed focused and demonstrate the ability to manage events through effective prioritisation
• Have experience working in a technical environment (trade, engineering, technical operations etc) along with 3 years’ experience in a process or production control environment.
• Be available to work shifts on a 24/7 roster and provide on-call support.

Ngā hua mōu | What's in it for you

We offer a competitive salary and staff benefits package including:

• Training and development opportunities
• Life and income protection insurance plans
• Generous parental leave
• Employee discounts at a range of large retailers

Me pēhea te tono mai | How to Apply

Come and join our team! If you are looking for an exciting career opportunity with a fantastic team then please apply online today - careers.watercare.co.nz.