Service Manager

We are a leading cleaning services provider delivering high-quality, reliable cleaning solutions to commercial and residential clients. We are committed to service excellence and customer satisfaction. We seek a proactive Service Manager to oversee daily operations. This is a full-time position with a minimum of 30 hours per week. The hourly rate is NZD $30–$35, depending on skills and relevant experience. based in CHCH Canterbury

Key Responsibilities

• Oversee the day-to-day operations of the cleaning business and ensure the efficient delivery of services.
• Monitor service quality, customer satisfaction, and operational performance, implementing improvements where required.
• Manage and resolve escalated customer complaints and service issues in a professional and timely manner.
• Develop, implement, and review customer service policies, procedures, and after-sales service programmes.
• Prepare staff rosters, manage attendance, and ensure adequate staffing levels to meet operational requirements.
• Ensure compliance with New Zealand Health and Safety legislation, company policies, and industry standards.
• Recruit, induct, train, supervise, and conduct performance reviews for staff, promoting continuous professional development.
• Identify opportunities to improve operational processes, productivity, and service efficiency.
• Foster a positive, collaborative workplace culture focused on teamwork, accountability, and service excellence. Qualifications & Experience Tertiary qualification at Level 4 or above or in management, finances or any relevant area of study If not, at least 2 years’ relevant work experience may substitute for a formal qualification