General Manager

Wongs Renovation Limited is a growing Auckland-based renovation and construction services company delivering residential and commercial renovation projects across New Zealand. Due to continued business growth and increasing operational complexity, we are seeking an experienced General Manager to provide strategic leadership and oversee the overall management of the business.

The General Manager is responsible for the overall strategic leadership, operational management, financial performance, and business development of Wongs Renovation Limited. The role provides executive oversight across all business functions, including project delivery, human resources, procurement, finance, customer relations, compliance, and organisational growth.

This is a senior executive position responsible for driving business performance, managing organisational operations, leading staff, strengthening stakeholder relationships, and supporting the company’s long-term growth objectives. The General Manager will work closely with the Director to implement long-term business strategies, improve operational efficiency, strengthen commercial performance, and support the continued expansion of the company throughout New Zealand.

Key Responsibilities

Strategic Leadership and Business Development

• Develop and implement the company’s strategic business plans and growth initiatives.
• Identify new market opportunities and develop strategies to increase revenue and profitability.
• Establish and maintain relationships with key clients, suppliers, developers, consultants, and industry stakeholders.
• Evaluate market conditions, competitor activities, and industry trends to support business planning.
• Lead business expansion initiatives and oversee the implementation of new services and operational improvements.

Operational Management

• Direct and coordinate all business operations to ensure efficient and effective service delivery.
• Oversee resource allocation across multiple renovation and construction projects.
• Develop and implement operational policies, procedures, and performance standards.
• Monitor project performance, timelines, budgets, and client satisfaction outcomes.
• Ensure effective communication and coordination between project teams, contractors, suppliers, and management.

Financial Management

• Develop annual budgets and financial forecasts.
• Monitor company financial performance and implement strategies to maximise profitability.
• Review revenue, expenses, cash flow, and operational costs.
• Authorise major expenditures and procurement decisions within delegated authority.
• Work with external accountants and advisers to ensure financial compliance and reporting accuracy.

Human Resources and Workforce Management

• Lead workforce planning and organisational development.
• Oversee recruitment, onboarding, performance management, and staff development.
• Establish key performance indicators (KPIs) and monitor employee performance.
• Foster a high-performance workplace culture focused on accountability and continuous improvement.
• Manage employment relations matters and ensure compliance with employment legislation.

Procurement and Supplier Management

• Negotiate commercial agreements with suppliers and service providers.
• Oversee purchasing strategies and inventory planning.
• Monitor supplier performance and maintain cost-effective procurement practices.
• Establish long-term strategic supplier relationships.

Compliance and Risk Management

• Ensure compliance with all relevant legislation, regulations, industry standards, and company policies.
• Oversee workplace health and safety systems and risk management frameworks.
• Monitor contractual obligations and ensure proper governance practices are maintained.
• Identify operational risks and implement mitigation strategies.

Client Relationship Management

• Maintain strong relationships with existing and prospective clients.
• Lead the resolution of significant customer concerns and commercial issues.
• Monitor customer satisfaction and service quality standards.
• Represent the company in commercial negotiations and business meetings.

Skills and Experience Required

• At least a Bachelor’s degree or higher qualification in Business, Management, Finance, Economics, or a related discipline. AND
• Minimum five years’ senior management experience.
• Proven experience managing business operations, staff, budgets, and organisational performance.
• Strong leadership and strategic planning capability.
• Excellent communication, negotiation, and stakeholder management skills.
• Strong commercial and financial management experience.