Volunteer Manager

Volunteer Services Manager - Waipuna Hospice

Are you…

• passionate about making a real difference in your community?
• a practical thinker who can translate big ideas into tangible outcomes?
• a strong people leader who builds capability and inspires others?
• a natural relationship builder who thrives in a collaborative environment?

Don’t miss this exciting opportunity to join our team in Tauranga and lead a vital function that supports the heart of our organisation—our volunteers.

INTRODUCTION

At Waipuna Hospice, we’re all about delivering compassionate end-of-life care across the Western Bay of Plenty. Our goal is to deliver a responsive, compassionate, and person-centred care to individuals living with life-limiting illnesses, which is often in their homes. We also have a welcoming inpatient unit in Te Puna for those who need extra support.

We’re a charity powered by passion, courage, teamwork, and community spirit. Our funding is made possible by our fundraising heroes, and our busy charity shops with partial support from the government.

We believe that great care starts with great people, and that’s where YOU come in!

We’re on the hunt for an energetic

Volunteer Services Manager to support and champion our amazing team who make a real difference every day. If you’re ready to bring your people skills, passion, and positivity to a role that truly matters — let’s talk!

About The Job

The Volunteer Services Manager plays a key leadership role in ensuring Waipuna Hospice has a sustainable, capable, and engaged volunteer workforce to meet service needs.

You will translate organisational strategy into practical volunteer service delivery by leading the attraction, recruitment, and retention of volunteers across all service areas.

Key responsibilities include:

• Leading and developing Volunteer Coordinators to build a high-performing team
• Planning and managing volunteer workforce supply to meet operational demand
• Partnering with leaders across the organisation to support volunteer engagement and experience
• Driving continuous improvement using data, insights, and feedback
• Building community connections to attract and grow the volunteer workforce
• Ensuring compliance with policies, procedures, and health & safety requirements

This is a unique opportunity to shape the volunteer experience and maximise the contribution volunteers make to patient care and organisational outcomes.

About You

You’re an experienced people leader who thrives in complex, relationship-driven environments and can balance strategy with hands-on delivery.

You will bring:

• Relevant tertiary qualification in HR, business, health, community services or similar (or equivalent experience)
• Proven experience in people leadership, including coaching and developing teams
• Experience delivering services aligned to organisational strategy and operational needs
• Strong stakeholder engagement skills and the ability to influence across all levels
• Experience managing workforce or volunteer lifecycle processes (recruitment, onboarding, retention)
• A collaborative, solutions-focused approach with excellent communication skills

Ideally, you’ll also have experience in volunteer services, not-for-profit, or health environments, and bring an understanding of best-practice volunteer management.

Most importantly, you’ll have a genuine passion for supporting people in your community.

What We Offer

• A fun, friendly and supportive team environment
• Excellent working conditions
• Staff wellness programmes because we care about our staff
• Ongoing professional development (we want you to grow)
• A competitive remuneration package
• Discounts to local dentists, pharmacies, and health insurance
• Free onsite parking

Our Purpose: To champion equitable end-of-life care for our communities.

Our Vision: A world where there is compassionate end-of-life care for all.

Our Values

We are inclusive IKotahitanga

Everyone matters

We are courageous IKia Mānawanui

Be brave

We make it simple IKia Ngāwari

Make it easier

We are guardians IKaitiakitanga

Caring about today and tomorrow

COME AND JOIN US

We are committed to working with local Iwi and promoting equity and inclusivity across the organisation in support of our values. We welcome applications from diverse backgrounds and cultures.

Many skills and experiences have shaped you into the unique person you are. Not all skills and experiences are gained in classrooms or formal employment. If you gained your experience through whanau life, community or volunteering (mahi aroha) then we encourage you to apply and share your story with us in your cover letter.

Waipuna Hospice acknowledges and respects individual diversity and spiritual needs, ensuring a safe and supportive environment. In your application we want to see the real you, share your story and become part of ours.

TO APPLY

If you're ready to join a dynamic team and make a real difference, apply now! Our application process might include interviews, job testing, reference checks, and pre-employment screening (we want to make sure you're as awesome as we think you are!).

Applications will be reviewed as they are received and will remain open until the role is filled.