Business Support Officer

Business Support Officer

Fixed Term Position

• Full Time | Fixed Term until September 2027 (Parental Leave cover)

Whakatairangatia nga kete o te matauranga ki te ao marama! E te tai whakarunga, e te tai whakararo, nau piki mai, nau kake mai ki te Mana Tohu Matauranga o Aotearoa.

May the baskets of knowledge (education) be brought into the world of light. We welcome one and all to join us at the New Zealand Qualifications Authority.

The New Zealand Qualifications Authority is seeking a Business Support Officer to join the Wellington-based team within External Assessment.

The External Assessment team is at the interface between assessment theory and practice. The team is responsible for the implementation of evidence-based research in order that examinations are of quality and reflect best practice. The two key functions of the team are the development of examinations and the marking of those examinations.

Mo te turanga | About the role

The Business Support Officer delivers administrative support to the External Assessment Team and the wider Assessment Division in line with Service Level Agreements. Key responsibilities may include managing customer service activities, responding to enquiries and correspondence (including email, phone, and written queries), processing claims and invoices, performing data entry and maintaining databases, updating web content, and coordinating travel and accommodation arrangements.

In this role, you will:

• Providing administrative support to the External Assessment team
• Supporting National Assessment Facilitators in their day-to-day work
• Assisting with the development and marking processes for NCEA and Scholarship examinations
• Coordinating and managing assessment-related documentation and information
• Helping to organise and support key assessment activities and timelines
• Working within a complex and evolving environment, adapting to changes as needed
• Contributing to a significant national education process

He ahei au | What you'll bring to the role

• Ability to manage customer enquiries effectively.
• Intermediate ability in Microsoft Word and Excel applications, with the ability to develop competence in new applications quickly.
• Strong self-management and organisational skills with the ability to prioritise tasks and deliver on time to the required standards for multiple clients.
• Develop and maintain effective working relationships.
• Ability to maintain quality and quantity of outputs when under pressure and facing tight deadlines.
• Adaptability and willingness to operate in a changing work environment.
• Effective written and oral communication skills.
• Integrity, initiative, confidence and self-motivation.
• A good working knowledge of information communication technology.
• A courteous and efficient telephone manner.
• A strong customer service ethic, with helpfulness and flexibility.
• Enjoy working as part of a team.

Nga Painga o NZQA | Why choose NZQA

Join NZQA and help lift quality and trust across Aotearoa New Zealand's education system through world-class assessment, quality assurance and qualifications . We are passionate about ensuring learners' achievements are recognised, allowing people to fully participate in employment, society and their communities.

NZQA is committed to lifelong learning and the diverse communities we serve. We welcome people from all backgrounds and provide a supportive environment for Maori and Pacific staff, including active networks that help guide and strengthen our strategic direction.

Discover more about what we offer: NZQA Staff Benefits.

Pehea te tono mai | How to apply

If you believe you have the right mix of skills and knowledge and are passionate about making a positive contribution to the promotion of matauranga Maori pathways, and the educational success of Maori, then you may be the person we are looking for.

For more information about this role and NZQA please refer to the job description, NZQA's Customer Charter and Organisational Values. If you are applying/viewing through Seek, please click `apply now' to access these links.

If you would like to discuss further, please contact Ruth Cameron or (04) 463 4370

To apply, please include your CV and cover letter, prior to or latest by 5.00 pm on 10 July 2026.

You must have the right to live and work in Aotearoa New Zealand to apply for this role.

NZQA is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role.