Delivery Coach - Digital & Technology

• Auckland/Wellington based opportunity
• Fixed Term Contract - 24 Months
• Staff banking discounts, flexible working options, additional wellbeing leave and more!

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

At Kiwibank, we’re driven by our purpose to make Kiwi better off, and our Digital & Technology teams play a critical role in bringing that to life. As a Delivery Coach, you’ll help shape how we deliver value by uplifting capability, enabling teams, and embedding smarter ways of working across our D&T environment.

• This is a high-impact role where you’ll partner with Product Managers, Engineers and Delivery squads to strengthen agile practices and improve delivery outcomes. You’ll coach teams to continuously improve how they plan, collaborate and deliver, while ensuring alignment to broader organisational goals and customer outcomes.
• You’ll also act as a trusted advisor across the business, helping leaders and squads navigate complexity, adapt to change and embed sustainable delivery practices. Your influence will extend beyond individual teams, contributing to a culture of continuous improvement, experimentation and delivery excellence.

Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters.

Key skills and experience we’re looking for:

• Proven experience in Agile delivery, coaching or senior delivery roles within complex environments
• Experience in coaching teams and stakeholders to lift delivery capability and ways of working and confident facilitating workshops, ceremonies and strategic conversations across diverse groups
• Strong understanding of Lean, Agile and Flow principles, with the ability to translate data insights into practical actions that improve outcomes
• Experience working with tools such as Azure DevOps, Planview Viz (or equivalent) to analyse delivery performance and guide continuous improvement
• Demonstrated ability to coach teams in data literacy, helping them interpret performance metrics and use them to drive decision-making and prioritisation
• Practical experience utilising AI (e.g. Copilot, AI agents, automation tools) to support coaching activities, insights generation, or delivery optimisation
• Demonstrated experience applying Lean, Six Sigma, or equivalent methodologies to drive measurable process improvements in delivery efficiency, quality, and flow outcomes

Bonus:

• Experience working within financial services or other regulated environments
• Exposure to DevOps practices and modern engineering ways of working
• Agile, coaching or delivery-related certifications
• Experience supporting large-scale transformation or change initiatives

Ko tātou tēnei - Hei hāpai i a koe, me tō whānau | This is us. Where you and your whānau matter.

We want you to get the most out of work and life, so you will have the option to explore flexible working arrangements that suit both your needs and ours. We now also offer one wellbeing day a quarter to ensure our people are taken care of and can bring their best selves to work.

Our great range of benefits include discounted banking and an incredible package for new parents.

We are proud to be a certified B Corporation, a Pride Pledge partner and we are the first bank in Aotearoa to get the Gender Tick. We are also an accredited

Living Wage employer.

Tono mai | Apply Now! We will be reviewing applications throughout the advertising period, and we reserve the right to withdraw the ad at any time. Applications close Friday 3rd July midday.

Please note: Due to a high volume of applications, there may be a delay in our response. Thank you for your patience.

Recruitment agencies: We're not seeking support at this stage.

At Kiwibank we are all about making Kiwi better off