Product Owner - Services

Te Tūranga - The Role

We have an exciting opportunity for a Services Product Owner to join our Services team, based in Christchurch.

Tait's support offerings are a critical part of our end-to-end solutions, delivering monitoring, managed services, and help desk capabilities to customers and partners worldwide. In this role, you will be responsible for developing, managing, and optimizing our portfolio of support services to ensure they deliver exceptional customer experiences, drive revenue growth, and differentiate Tait in the market.

Working closely with the Services Portfolio Manager and cross-functional teams, you will play a key role in shaping the strategy, roadmap, and execution of our support offerings.

The duties of the role will include

• Executing the strategy and roadmap for support service offerings in alignment with business objectives
• Identifying opportunities to enhance existing services and develop new offerings through market research and customer insights
• Owning and managing the support services backlog, defining clear user stories and acceptance criteria
• Collaborating with pre-sales, engineering, and deployment teams to successfully deliver service enhancements
• Monitoring service performance and using data-driven insights to optimize value and customer outcomes
• Acting as the key liaison between stakeholders, customers, and internal teams for support offerings
• Supporting go-to-market activities in partnership with sales and marketing teams
• Developing pricing strategies and contributing to revenue forecasting and profitability
• Driving a customer-centric approach by incorporating feedback to continuously improve services
• Communicating service roadmaps, progress, and outcomes to regional stakeholders and partners

Ō pūkenga - About You

You are a commercially minded, customer-focused professional with experience in service or product ownership, ideally within a technology or telecommunications environment. You thrive on collaboration, enjoy solving complex problems, and are confident working across multiple stakeholders to deliver impactful outcomes.

As well as

• A relevant tertiary qualification in Business, Computer Science, Engineering, or a related field, or equivalent experience
• 5+ years' experience in a product or service management role
• Proven experience developing and managing service or support offerings
• Strong understanding of service environments, particularly support services
• Excellent analytical and problem-solving skills, with a data-driven mindset
• Strong stakeholder engagement and communication skills
• Financial acumen, including pricing strategy and revenue management
• Experience with product management tools such as Jira and Confluence

Ideally, you will also have:

• Knowledge of critical communications systems or related industries
• Experience working in global or cross-functional environments
• Certified Scrum Product Owner (CSPO) or similar certification
• ITIL certification